Best answer by Jeff S
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Keeps cutting out
Userlevel 1
How can I stop this. Bought $6,000 worth of gear and not working properly.
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Userlevel 7
+20
Thanks for sending in the report. It looks like you have a few wireless access points which are running on different wireless channels. This is making it hard for you Sonos units to stay connected, which is likely why the audio is cutting out. Please try changing your wireless access points over to wireless channel 11 and see if that helps.
Also, with mesh systems like your Ubiquiti system it is often best to switch the Sonos system over to a Boost setup by wiring in one of your Sonos units to your main router. This puts the Sonos system on its own wireless network and can help with stability. If it's not convenient to wire in one of your speakers due to location, a Boost is a great way to provide that wired connection.
Userlevel 1
74256259
Next time it happens, submit a diagnostic and post the reference number here. A Sonos rep will take it from there.
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