I’ve had the same problem as so many others. 4 of my 8 Sonos speakers “disconnected” this week, and I cannot reconnect them. I’ve been through all the basic steps repeatedly. Restart router, factory reset speakers, “find lost speakers” thing in the app. I have been able to get some speakers reconnected for short periods, but they disconnect again.
I spent an hour with phone support, but they simply provide all the things I’ve already tried. They don’t seem to understand the situation.
I even tried the ‘email the ceo’ link :)
I know Sonos speakers are always a major pain to get set up, but I was able to get all 8 of mine set up. I’ve been able to fix problems with periodic connectivity weirdness. But this time, I cannot fix it.
The one thing that can make this type of situation bearable is good support. But how do you get it?
Diognostic code: 309080872
Best answer by Harry Slaughter
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