So recently I’ve noticed my connect amp appears to be dropping out regularly and consistently. Can support tell if the connect amp is faulty or it’s some other issue via diagnostics?
Best answer by GuitarSuperstar
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Userlevel 7
+23
There is another thread running which shows that there is a firmware issue for connect amps running S2.
Your reboot will most likely be a temporary fix and the problem will recur in time.
The only permanent fix at present is to roll back your system to S1 while Sonos figures out how to fix whatever it is they’ve broken in S2.
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Thanks both of you. In fact resetting the network did seem to fix the issue. Not sure why just the Connect component was struggling. As you maybe an IP address issue.
By the way, one device working shouldn’t negate what
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I’ve powered off the connect amp a couple of times. Doesn’t help. Didn’t reboot router since every other Sonos product seems to be working without dropouts.
Userlevel 7
Have you tried unplugging the Connect:Amp from power for a couple of minutes and rebooting your router?
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