In my account I have mistakenly clicked on my Connect Gen 2 Amp for upgrade which I clearly do not want to do! How do I cancel the upgrade before i lose my amp clicked about 4 days ago regards Russ
Clicked upgrade on my Connect:AMP icon
Hi
Welcome to the Sonos community and thanks for reaching out to us. I understand that you unintentionally clicked on the upgrade icon on your account. Allow me to help out by recommending on contacting our sales team @+18006802345 option 4 to discuss. They may have the most appropriate answer and recommendation.
Please let us know how it goes and keep us posted here in the community.
Thanks and Happy New Year.
Why should the OP call international?
So…. spoke with Sonos support today and they tell me that the “upgrade” is to allow greater choice for customers to upgrade with a discount and does not render you equipment inoperable( which I thought it did?🙈) They also say I can use discount( one time per discount) on any product so would be rude not to add more speakers to the household! Thank you Sonos and community! Russ👌
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