If you have one of those Asus routers which support Quality of Service (QoS) feature to prioritize different kind of traffic (Streaming, Work from Home, etc.), this may be helpful to you. When I enabled this feature I had lot of issues with connecting to various Sonos speakers, or playing music on them, or adding a new speaker to the system, etc. Once I disabled QoS feature in the router, everything worked seamlessly.
I have ASUS ZenWiFi AX6600 (XT8) router.
Asus ZenWiFi AX rotuer QoS feature doesn't work with Sonos
Userlevel 2
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Problem solved, downgrade the latest firmware on the Asis XT8, it’s a mess, not only Sonos stopped working but basically everything on the 2.4GHz band that isn’t a phone or computer. My whole smart home fell apart after the Firmware upgrade. I downgraded the firmware of the router and everything worked again.
Here is the exact description of the issue
https://www.snbforums.com/threads/xt8-fw-3-0-0-4-386-26044-breaks-sonos.69574/
Userlevel 2
It’s a bummer. Asus ZenWiFi XT8 router has received rave reviews and it is pretty awesome router. It provides free parental control and free blocking of adult content, whereas other router manufacturers charge for it. It also provides free ad. blocking from pesky 3rd party ads. For these reasons I am keeping the router. I wish Sonos and Asus work together to find a solution. Until then I am working around the issue by hardwiring one Sonos speaker with the router. Thereby, allowing other speakers to connect via SonosNet.
Hi,
Echoing the above post, I was completely dead ( QoS and Airtime Fairness off) until connecting one speaker via Ethernet, then bringing the others back online one at a time and they are now communicating via “SonosNet” wireless and show up as hardwired devices from the routers perspective.
Not completely ideal but it works for now!
Userlevel 7
+23
Many other threads indicate ASUS routers need to run older firmware to be fully compatible with Sonos. I would recommend people switch to a reliable router supplier, I personally recommend AmpliFi.
Userlevel 2
Here is a workaround that I applied today, which has worked so far throughout the day. I have connected one of my Sonos speakers (Play5 in my case) through ethernet cable to my modem. And the rest of the speakers have stayed connected so far. If this stops working, will report it here again.
FWIIW, I think the problem started happening when my routers received the firmware update ver 3.0.0.4.386_26044. Not sure if that’s the case for others too.
Userlevel 5
+16
Hi @darrylyoung, thanks for your response. @maxgro, thanks for reaching out, let me help figure this out.
Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system, it will help in identifying what's possibly causing the issue.
Looking forward to hearing from you soon.
I have the same issue with the Asus ZenWiFi XT8 AiMesh Airtime Fairness is disabled on all channels 2.4GHz, 5-1GHz, and 5-2GHz. The problem persists.
- Log into the ASUS router.
- Under Advanced Settings, click Wireless.
- Click the Professional tab.
- Disable Airtime Fairness and click Apply.
- Change the Frequency to 5GHz.
- Disable Airtime Fairness and click Apply.
Let us know how it goes and if you have any questions feel free to reach out.
I have the Asus RT-AX86U router and have noticed that Airtime Fairness is disabled by default. I’m unfortunately having the same problems many others are having.
Userlevel 5
+16
Hi there @Naveed.Ahmad.
Thanks for reaching out, let me check it for you.
There is a known issue of association failures with ASUS routers that has Airtime Fairness, and the symptoms are the same as you described.
We suggest disabling the said feature as a resolution and here are the steps to follow:
- Log into the ASUS router.
- Under Advanced Settings, click Wireless.
- Click the Professional tab.
- Disable Airtime Fairness and click Apply.
- Change the Frequency to 5GHz.
- Disable Airtime Fairness and click Apply.
Let us know how it goes and if you have any questions feel free to reach out.
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