I am getting major speaker dropouts when trying to play Amazon Music Playlists. I recently ‘upgraded to Amazon Music HD’ and I am wondering whether that is connected? Diagnostic 8730064442 taken a few mins after it happened this morning.
If I play a playlist from my local NAS it is fine. All speakers behave and play music fine. If I try an Amazon Music playlist it goes berserk with various speakers dropping in and out. It is unlistenable.
ISP is BT. 70 Mbps reliable download speed. Location is South East United Kingdom.
Router is BT Smarthub 2 which is hard wired into a Netgear 24-port gigabit switch (JGS524PE).
Full managed wi-fi is provided across the house by five hard wired Ubiqiti Unifi access points (three AC-PRO and 2 AC-LITE). Single SSID on both 2.4GHz and 5GHz bands. BT Router wifi is turned off.
Sonos is using the above wi-fi network. I have 2 x Play 5 speakers and 10 x Play 1 speakers for music and a sub, soundbar and 2 Play 1 speakers for TV.
Any help appreciated.
Stu
Best answer by Corry P
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