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Access denied to Synolog NAS server – can’t play files in one room other rooms are fine?

 

I am a long time user of Sonos. I have 4 zones that all uses S1. I do have a Roam also (S2) but hardly ever uses it at my home.

 

My zones are: 

 

Office: two Play 5: gen1

Livingroom: Soundbar, Sub and two Play:3

Room 3: Play:1

Room 4: Play:1

 

I do have a booster as well. 

 

Out of the I can no longer play my music files from my Synology NAS – BUT only in my office…. I can play my files in the livingroom, room 3 and 4 – but NOT in my office.

 

I have tried from my MacBookPro App and from my iPhone app – but it will not play the files. Radio and streaming services are doing fine.

 

I can perfectly see my files/folders in the app – but access for playing is denied in my office. If I combine livingroom with office I can play the files in the office – but I can not start music from files in the office.

 

On my NAS I have 5 different main folders with files and it is all the same. Will not play in office but other zones are playing fine.

 

All systems are updated and I have rebooted computer, iPhone, modem, router, server, Play:5’s.

 

Can someone help me?

 

 

 

Are you able to Update your Library?

SMB3 and SMB1 is already enabled

 

 

OP can play in some rooms though so I’m not fully understanding the issue.  Unless by ‘other parts of the house’ they mean non-Sonos devices too?

However, as @Ken_Griffiths , make sure your SMB is set to V1 as the minimum allowed version.

It looks like this:

 

S1 App required the SMB v1 sharing protocol, so ensure the NAS is not set to v2, or higher.

I seem to recall from other posts here in the community that on the NAS box its as follows…

Goto the SMB settings under File Services, then Advanced, and then ‘Other’.  There is a setting called enable NTLMv1 authentication.  Once you do, you will get a nasty warning message about potential vulnerabilities with this aging standard.  Continue and enable the setting and it should then work.

I’m just not sure if the instructions above apply to your NAS model. If not, then maybe check the user manual and check the SMB version.

I have acces to the folders in my Office. But when Sonos i trying to play the files it says it cannot play the file because access is denied and it skips to the next file quickly and then the same error occurs.

And all other parts of my home I can play my files.

But the problem is I have not altered any settings lately. It just suddenly occurred.

Do you understand what I’m saying?

When you say access is denied in a room, do you mean you're literally getting an error saying ‘denied’ or that you are unable to play music in some rooms but others are OK?

If one room is able to access the NAS, then your whole system has access - the speakers/rooms don't have individual ‘permissions’.

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