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5G home broadband and Sonos connection issue

  • 10 February 2021
  • 28 replies
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28 replies

L
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I went through exactly the same situation with three’s 5G service in London. We got it as it  our wired internet was so incredibly poor and I thought it would solve all our internet problems...

 

After a week of trying to solve the problem of why my Sonos wouldn’t connect (going through everything described in the posts above) I eventually spoke to someone at Sonos who explained that Sonos only properly works with a ‘wired’ internet connection… ie... it won’t work with wireless 5G internet.

 

Sorry to be the bearer of bad news.

 

I eventually set up a secondary wired internet connection specifically for my Sonos... which was expensive and annoying, using the 5G exclusively for video... and then... finally... moved house! 

 

Hopefully a solution has been developed since I went through this last summer. Fingers crossed they have as it’s so frustrating... I’m annoyed for you!!


Ahhhhh, this is what I am fearful of. My only hope was that Sonos would recognise that this is a problem they need to get ahold of fast as I can see a lot of people with 5G home broadband soon.

I can see why too - my ‘200Gb’ cable with Virgin gave me on average around 100Gb most days. My Three 5G home broadband is somewhere around 250Gb easily.

L
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Another idea. Change the 2.4GHz SSID and password to those from your previous router.  Make sure your phone is connected to that SSID.


Thanks John, I’m going to give this a go if it doesn’t work after I’ve spoken to support this afternoon. Will keep you posted. :thumbsup:

J

It is true that Sonos does not support wireless internet connection but that doesn’t mean it won’t work and I have done it myself. I simply don’t believe that was really the cause of the problems experienced by @STARNES and there is no logical basis for it being so.

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