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I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One's

Still I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.

Also the sonos s2 app (on my Iphone) states that it can't connect to Sonos

Any idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

Hi @svleuken.

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic.

Try unplugging all Sonos devices from power, then reboot your router and access point. Once the router comes back up, plug your Sonos devices back in.

Also try to enable the wifi to the Sonos port.

Let us know if it works. If you need help with any other information, please be sure to let us know.


Thanks for reaching out. Highly appreciated.

Btw: Have installed another (additional) access point in my living room (called woonkamer) in the meanwhile….as I was hoping that this would resolve the issues I'm experiencing


Done. 

663653920


Hi @svleuken.

Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

Let me investigate this much further.

Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

If you need help with any other information, please be sure to let us know.