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Sonos Port: Wired connection but still music is interrupted

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104 replies

Mark P
Userlevel 5
Badge +14

Hi @svleuken.

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic.

Try unplugging all Sonos devices from power, then reboot your router and access point. Once the router comes back up, plug your Sonos devices back in.

Also try to enable the wifi to the Sonos port.

Let us know if it works. If you need help with any other information, please be sure to let us know.

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S
Userlevel 1
Badge +4

Thanks for reaching out. Highly appreciated.

Btw: Have installed another (additional) access point in my living room (called woonkamer) in the meanwhile….as I was hoping that this would resolve the issues I'm experiencing

S
Userlevel 1
Badge +4

Done. 

663653920

Mark P
Userlevel 5
Badge +14

Hi @svleuken.

Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

Let me investigate this much further.

Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

If you need help with any other information, please be sure to let us know.

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