Hardware/Software: Windows 11 with all updates installed, S1 controller, Sonos ZP80, Buffalo Linkstation live 1TB NAS
Network Profile Type: Private (VPN via high-speed Wi-Fi - No ethernet access to router)
Connectivity: ZP80 connects to my VPN via Wi-Fi and the two ports from the ZP80 run ethernet cables to a desktop mini and NAS
I was able to play music from my NAS, with the above connectivity till about Sept/Oct 2022, when a windows 11 update caused the NAS to disappear. This has now been fixed and I'm once again able to see my ancient 2010 Buffalo Linkstation Live (LS-CHL-V2 series) NAS.
Advanced sharing settings and SMB settings under windows features have all been checked by Sonos and all look fine and I’ve also posted screen grabs below.
When I try and add my NAS share in the S1 Controller I get the following error:
S1 -> Manage tab -> Music Library Settings -> Add -> Networked device -> Browse and select NAS and share from Network tab -> OK -> Next > admin/password -> Error message is - Reason: The Computer "SONOSZP80_1TB" cannot be found
If I manually add the NAS via IP I get the error:
Reason: The Computer "169.XXX.XXX.28" is not responding
Hopefully the screenshots will be more descriptive than the text above:
1) The SONOSZP80_1TB NAS and the ShareSonosZP share are detected by the Sonos S1 app as shown below:
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/4d3854e3-1e62-4696-8aff-12f35ad56e62.png)
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/bd093b22-076a-487f-9a20-8b188349f9c0.png)
2) NAS added via previous screen
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/6dc87fa3-54c7-484d-9c7f-7267be3ddf86.png)
3) Why am I getting the following error when the NAS is detected by S1?
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/c18f573a-13c0-437b-8cd6-9ca59e5d55c3.png)
4) Via IP address of NAS the error message is different!
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/8ed4c93a-7cbe-4bf6-abc2-1bb418b2a45b.png)
Windows 11 firewall settings
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/d7710e30-2fed-4a02-8a42-805ddf77b1ae.png)
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/a591d0af-e7d6-4992-972e-d9a3b2e9890f.png)
Wi Fi is a private network
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/a2c97bc0-e22e-4a24-99bf-2abc1a5ad20e.png)
5) Another thing I noticed, after being able to access the NAS again is that the S1 controller has two entries for Windows Media (xxxx@outlook.com) even though I’ve removed the NAS library. Previously the NAS was not Windows Media. I’m tempted to do a clean install of S1 to resolve this particular issue. Or maybe the two rogue entries will disappear when I add the NAS and update the music library? Any thoughts would be most welcome on this front.
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/7b1541c8-54a2-4248-8954-b5c9f0c75314.png)
Mod edit: removed case number