When you have traded up your Leacy product, and the credit is on your account. If you then sell the device and the new owner adds it on their system/account , dues the credit stay on your account or transfer to them?
Best answer by mdawsonuk
Thanks John. Just had a reply from sonos.
To clarify: The credit stays on/with the account it was generated with and the new owner of the device does not get the credit.
The new owner will however be able to trade up and therefore recieve the credit if the trade up option has not yet been issued before on that device before the device is moved to a new owner.