So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there. sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system. I bought and returned a few, including the Bluesound. play 5 gen 2 a BIG step up in SQ.
But I now have a 2 month problem that Sonos is aware of and won’t fix. my turntable has always had better than cd fidelity at source level set to level 9. well now level 9 is with a bug and won’t work. levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records. yes, level 10 is still operative, but only if you select 9. selecting 10 leaves you at the last level you were on. thus 9 is now skipped altogether. the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10. closing app and reopening verifies all this.
why the big deal? because level 10 distorts with my albums and 8 or less sacrifices fidelity. this all started about 2 months ago.
so...I have emailed and called Sonos REPEATEDLY about this problem. they keep giving a standard line that it’s identified as a bug to fix and prioritized to fix it. but after one month of calls and emails (they know me well now) nothing fixed. finally in exasperation I asked for an engineer to call me. after no less than 3 separate requests for this, finally a Kevin C. from software engineering calls me. he’s very nice, but explains that he cannot divulge where the team is in the process. he states essentially he’s not allowed. when I stated that I just wanted to know if the bug will be fixed in a month or two more, he states he can’t tell me. when I asked if he can reassure me that it will EVER get fixed, he states he cannot.
so I am going to the Community on this. Is ANYONE else observing this bug and bothered by it enough to speak up here? PLEASE POST HERE IF YOU FEEL THE WAY I DO ABOUT THIS BUG. I clearly need a louder megaphone to move the needle on this issue.
Thanks to all!
Best answer by Ryan S
Hey Tlcocks, I just checked in for you with the team on that ticket and the status. It is still being investigated and worked on. I know it’s frustrating not having an ETA or not knowing what the exact status is, but those things can change and we don’t want to give an ETA that isn’t definite. The right team is on it, but they have other things on their plate as well. The support team will make sure to let you know when it’s resolved, but they can’t keep you updated with every change that the ticket goes through.