I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.
I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.
