Customer Service Complaints

  • 18 September 2018
  • 1 reply
  • 365 views

Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we will get back to you in 48 hours they don't. I have telephoned and spoke to an assistant who has told me that someone will get back to me straight away to get it sorted and they don't. Twice now I have phoned with the same result. Their products may be good but their customer service is shocking. I would not be buying anymore products from them, and as I am within the 100 days I am considering sending back the 3 products I purchased.

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1 reply

Userlevel 7
Badge +26
Hi paulg262, sorry to hear about your trouble. I've reached out to the team and they'll be investigating what happened here and will be in touch soon.