Sonos One alternate Alexa "wake word" change

  • 26 December 2017
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68 replies

I'd really like to call my Alexa/Sonos One "Computer" so, I too, suggest a fix.

Plus I have a friend named Alexa, so when she comes over, I have to call her "Sonos One"
Just adding my voice to the thread. Would like to be able to change the wake word. Thanks Sonos
I have 6 Amazon Echo Dots throughout my house that I call "Echo". I bought a Sonos One but returned it immediately when I discovered that I could not change the wake word from "Alexa" to "Echo". I will buy Sonos One again immediately when this feature becomes available.
Ummm what do you mean I can’t change the wake word?!
Just got my Sonos One from Prime day.
Can’t believe this still isn’t fixed.
(Yes I mean fixed. This thing is broken without that basic functionality. Ok off to give my 3 star review on Amazon).
Yup ... my prime day Sonos One has an identity issue. All of our echos, dots and shows are “computer” (#llap) ... this really is a disappointing discovery!:@
I am a big Sonos fan and just replaced a speaker with Sonos One to accompany my two other echo dots. However, my devices all use “computer” as the wake word. This is a huge disappointment that I’m going to have to call it Alexa. I’ve already called it the wrong name several times. I was considering replacing all my speakers throughout the house with Sonos One but I think I’ll just buy more echo dots to plop on top of my speakers. Sorry, Sonos. Please fix this.
My Beam arrived today and sadly the same issue
I just plugged in my two Sonos Ones as surrounds to my playbar. I love being able to just say Play “artist” and it woks. Rather than play “artist” on family speakers.

But I need a different wake word. I have a Alexander, so it confuses it sometimes.

Please fix this Sonos.
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Agreed. I usually do research, but I never expected this to be a problem. My hubby just picked up a Sonos One for our bedroom. We were going to move our Play:1 to bedroom and also move an Dot and setup a new pair in living room. I'm glad we didn't! The wake word is a total non-sequitur for me. Sonos speakers need to support changing wake word (and specifically, Amazon supported "computer") before I buy any more units. It is a bummer because we almost picked up the newer smaller sound bar for our secondary living room. For now, we're looking at just expanding use of dots/spots. We already have half a dozen. We just thought it would be nice to introduce some real music speakers (not keen on Amazon "quality" Echo units) in addition to the other one we bought for use as a SmartThings integrated announcement device.
I recently purchased the Sonos beam and really like the device. I have 3 echo dots and a Fire TV cube which is next to the beam. I don't want to have to call the cube Amazon and the rest of the Echo devices Alexia which can be confusing for the kids and adults. Please provide a simple way to change the Sonos wake word - How about calling is "Sonos".
I’d like to add my support for this feature please. My son is called Alex and the amount of times Alexa goes off unintentionally is driving everyone mad. Whilst Sonos don’t give away product release information it would be nice to know if they are aware of the demand and are at least looking into it
It’s a deal breaker for me. If you want people to pay an extra $100 for alexa integration then it better be feature-compareable with a $29 echo dot. Two Sonos One’s getting returned tonight.
Welp, looks like Amazon will be releasing a high-fidelity speaker soon, and I bet it can wake with words other than "Alexa": https://www.amazon.com/All-new-Echo-Plus-Bundle-Philips/dp/B07H1D6821/ref=redir_mobile_desktop?_encoding=UTF8&ref_=ods_gw_dg4_ha_lr_092018
I too have a human Alexa in my household. Not being able to use one of the alternate Amazon supported wake words leaves me disappointed with my new Sonos One speaker. I will not be purchasing other Sonos devices with Amazon integration built in until this is addressed.
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I finally figured out how to change the wake word- When Google Assistant support is released, we'll finally get "OK, Google" as a new wake-word! \o/

Can't wait!
Well, there's always "OK, Google!". 😉
I think this may be a deal-breaker for me as well. There is no good reason for Amazon not to allow all Alexa-enabled devices to have the same functionality through the app that its own devices have. Reasons like these made me decide to cancel my Prime membership as well and I haven't regretted that one bit. Sonos should demand more from its business partners.
Has Amazon allowed non-Echo products to use different wake words yet? As far as I know, that's still the case.

In this quote from nine months ago earlier in this thread, yes they have. Of course, Sonos has done nothing about it. Stilll a problem when my niece Alex comes to visit or calls.


In a promising development, the requirement now says this:

“2.1. Your product SHALL only use approved Amazon Alexa wake words, such as "Alexa".”

So it sounds like any of the standard wake words should work now! Sonos..... your move?