Hi All, I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability. Problem Description:Streaming via Alexa to Sonos. Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it. Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon. Album art is not shown on Sonos app. “Next track” is greyed out on Sonos app. Typically, this happens from the second track onward. Configuration:Stereo pair of Sonos 1 speakers linked with a Sonos Roam. Running the most recent version of firmware. Connectivity is via WiFi on a very stable network with strong signal strength. WAN is bidirectional gigabit. Any recommendations would be appreciated.

No - it was a server side issue with the Sonos Alexa Plugin

Answered

Problem with Alexa Integration - won't skip to next song

11 months ago
27 May 2023
31 replies
1864 views

Userlevel 1

Obsdidian28
Contributor I
5 replies

Hi All,

I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability.

Problem Description:

Streaming via Alexa to Sonos.
Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it.
Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon.
Album art is not shown on Sonos app.
“Next track” is greyed out on Sonos app.
Typically, this happens from the second track onward.

Configuration:

Stereo pair of Sonos 1 speakers linked with a Sonos Roam.
Running the most recent version of firmware.
Connectivity is via WiFi on a very stable network with strong signal strength.
WAN is bidirectional gigabit.

Any recommendations would be appreciated.

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Best answer by D0bby 13 June 2023, 19:06

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31 replies

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Maynards
Listener
2 replies
11 months ago
8 June 2023

We've been experiencing this issue for a few weeks now. Normally happens when we ask Alexa to play the top tracks of an artist (could be coincidence). I haven't checked the Sonos app when the first song is playing, but when Alexa won't skip the track I can see everything is greyed out in the app and I just have an "End session" option. You can't swipe (left to right) over the buttons on the Sonos One to skip track either. This is using Amazon Music as the service.

shaneh85
Lyricist III
6 replies
11 months ago
10 June 2023

Yeah, so, issues is still there. Initiating via the app solves the problem, however, tell that to my friends and family. The A word is thrown around for different genres at a BBQ.

is anyone using the Lyd app on an Apple Watch? I can skip from there…

Ensure that your Sonos System is properly set up and connected to your network, Check for any software updates for your Sonos speakers and the Sonos app, Conform that the Alexa integration is properly enable in the Sonos App and reset the Alexa integration on Sonos.

aronkill87
Lyricist II
3 replies
10 months ago
13 June 2023

it looks like everything is working normally.

Yes, i can confirm that.

There’s been no updates to the Sonos side of things, correct?

Well done, Amazon!

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