Hi I just purchased an Echo Dot. I have named the sonos devices in my house as per the guidelines and can control them in all rooms except the playbar in the kitchen. When I say "Alexa" the music goes quiet in the kitchen (and presumably all rooms at present) so it is communicating correctly with the playbar, I can even ask it to stop the music. But if I say "play Radio 2 in the kitchen" alexa says "playing BBC Radio 2 from TuneIn On Kitchen" but nothing happens. Same with playing any music from the Amazon Prime service. It did actually work the first day I had the device, not sure what happened as everything is as it was before.
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I'm having the same problem with my playbar in living room. When using the app, it will prompt me to confirm I want to switch from TV sound, so i am assuming Alexa is not able to overcome this command. So far it is not working well in general. Very unstable, have had to re-enable and shut down sonos several times.
I would call them 1 (800) 680-2345 or tweet at them on their support Twitter https://twitter.com/sonossupport
I reset everything - disabled the sonos skill, deleted the iphone app, turned off the echo dot, restarted everything including router, reinstalled app, reconfigured skill and all works ok.
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