The Alexa app for my Dot has found all three of my Sonos devices. When I ask it to play, for example radio on the Playbar, nothing happens and the Dot tells me it doesn’t recognise the name Playbar. Thinking it may be confused when I say the name Playbar into it, because of inclusion of the word “play” in the instruction I renamed it TV in the Sonos app. However it’s made no difference. Now when I ask it to play on the TV, as before nothing happens other than it tells me it cannot find anything called TV although it is recognised in the Alexa app as I have rescanned my devices.
Other two devices are okay.
Anyone any ideas please?
Thanks.
Dot won’t play on Playbar but will on others.
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Make sure there are no conflicting names for Smart devices in your Alex app. If there aren't any, reproduce the problem, then check the translation in the Alexa app to see if it was correctly heard. If nothing out of the ordinary shows there, I would submit a diagnostic and post the reference number here. That way a Sonos tech can dig deeper.
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