When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer. If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv..
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Sounds more like a hardware issue to me, software can be amended.
Same issue here with new ARC. They just need to update the software to have an independent volume setting for Alexa, sounds simple ?
I imagine the fundamental issue is the software simply isn't that "advanced" and was designed to simply have a single overall volume level.
This is why Sonos have kept very quiet about it for years, in the hope of sweeping the issue under the rug.
It's evident when I'm using my Beam. I'm constantly having to adjust the volume depending on how I'm using the speaker... either as a voice assistant, streaming Spotify, or using it for TV sound. The software really should remember a separate volume for each.
Same issue here with new ARC. They just need to update the software to have an independent volume setting for Alexa, sounds simple ?
I have this same issue on my new Arc. I adjust Alexa back up to a reasonable volume when nothing else is playing and then it returns to a very low, unusable volume while and after watching TV or listening to music. Extremely frustrating.
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Seems not to work for me with my One Gen2. Everytime i trigger the routine the music volume is changed to the volume i set in the routine.
Yeah unfortunately it didn’t work for me either. I tested it several times on my Beam and my Arc and it just changes the actual Sonos device volume, not Alexa’s. When I turn the volume back down to my normal listening levels there is no change…Alexa is still too quiet.
Your music is off when this triggered? I wonder if the device needs to be on standby, I don’t think there is anything specific in my setup what would make it work.
Seems not to work for me with my One Gen2. Everytime i trigger the routine the music volume is changed to the volume i set in the routine.
Alexa app, routine, by schedule, device, set volume, choose the Sonos device as from device. It will set Alexa volume (not Sonos volume) to specified level when Sonos volume is what it is at that moment, so when you adjust speaker volume they go up and down in paraller.
I had a thought about that too as alexa seems to have a „device volume“ which seems not connected to the speaker volume.
But how did you set up that routine? In the Alexa App itself? With which commands?
If i say „set volume to 3“ it changes the speaker volume and the alexa volume too so music will be too loud then, regardless the Alexa Volume would be OK.
Alexa volume control is separate, but connected when speaker controlled, to the speaker volume. Solution is to use Alexa (without voice commands, but a routine) to set the volume of the device. Or at least with me I’ve managed to solve MOST Alexa/Sonos volume issues by running a “volume reset” routine (set volume to 3) for all devices once a week. Before doing this the volumes eventually separate too much and Alexa is either too loud or too quiet compared to the music volume.
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I came across across this thread in search because I have the same issue.
I’m not sure when it started but for quite a while now Alexa’s volume has been way too low in comparison to the normal listening volume of both my Beam and my Arc (separate rooms/setups). I normally use my Arc (paired with Sub3 and Play 1’s) at somewhere around 8% to 15% volume for general listening whether it’s TV, Xbox, etc but Alexa can barely be heard at those levels.
No, as you discovered, you can't save them as a named group until you have 3 or more speakers.
I assume this is because if you only have 2 speakers there is only 1 possible group you can make (speaker 1 + speaker 2) so manually pairing them (as I just described) is the simplest way to achieve this.
However, if you have 3 speakers you can suddenly have 4 possible groups... speakers 1 + 2, speakers 1 + 3, speakers 2 + 3, and speakers 1 + 2 + 3, therefore groups are a better way of managing these pairings.
What what I can tell that plays on both speakers, but doesn’t create a named group that you can save.
You can still group 2 speakers. I sometimes have the same music playing on my Beam and Move. When you group them, you have an overall volume and an individual volume for each speaker.
When I go to Settings > System the “Groups” item is disabled and when I tap it says “This feature is available on systems with three or more rooms.” 🤔
Ahh yes, that threw me at first too (very poor UI design) but I was adamant there must be a way of grouping 2 speakers.
What you have to do is go to the System tab in the app (middle tab at the bottom) then you should see both your speakers. Then click on either of the group icons (square icon with a triangle at the bottom) and it'll give you the option to group them together. You can now play the same music through both speakers.
You're welcome.
You can still group 2 speakers. I sometimes have the same music playing on my Beam and Move. When you group them, you have an overall volume and an individual volume for each speaker.
When I go to Settings > System the “Groups” item is disabled and when I tap it says “This feature is available on systems with three or more rooms.” 🤔
That's interesting. The Google Assistant volume on my Move is actually correct, and the same level as the music.
I haven’t checked Google Assistant volume, I have just had many other issues with Google.
Do you ever group your Sonos speakers and adjust your overall volume for the group, or adjust the relative volumes of the speakers in that group? I wonder if it's a side effect of that.
Nope, I only have two speakers so far.
Of course the actual solution is Sonos providing a separate volume control for the voice assist volume, or if that's not possible, simply increasing the default volume of the voice assistants.
It certainly seems like it!
You can still group 2 speakers. I sometimes have the same music playing on my Beam and Move. When you group them, you have an overall volume and an individual volume for each speaker.
It's a bit of a long shot, but I'm going to try grouping my speakers and playing with the various volume levels, to see if that helps.
That's interesting. The Google Assistant volume on my Move is actually correct, and the same level as the music.
I haven’t checked Google Assistant volume, I have just had many other issues with Google.
Do you ever group your Sonos speakers and adjust your overall volume for the group, or adjust the relative volumes of the speakers in that group? I wonder if it's a side effect of that.
Nope, I only have two speakers so far.
Of course the actual solution is Sonos providing a separate volume control for the voice assist volume, or if that's not possible, simply increasing the default volume of the voice assistants.
It certainly seems like it!
I’ve got this problem on my Move. Comfortable listening volume, but Alexa is like 25-50% of the music volume. It’s like Alexa is speaking at the volume of the ducked music (music reduces in volume when you ask her something, but she doesn’t speak up, she talks at the volume of the reduced music).
I’ve tried Google Assistant and now Alexa and they both have massive problems on Sonos. Incredibly disappointing.
That's interesting. The Google Assistant volume on my Move is actually correct, and the same level as the music.
The problem I have is the Google Assistant volume on my Beam Gen 1 bring incredibly quiet compared to the overall volume.
Do you ever group your Sonos speakers and adjust your overall volume for the group, or adjust the relative volumes of the speakers in that group? I wonder if it's a side effect of that.
Of course the actual solution is Sonos providing a separate volume control for the voice assist volume, or if that's not possible, simply increasing the default volume of the voice assistants.
I’ve got this problem on my Move. Comfortable listening volume, but Alexa is like 25-50% of the music volume. It’s like Alexa is speaking at the volume of the ducked music (music reduces in volume when you ask her something, but she doesn’t speak up, she talks at the volume of the reduced music).
I’ve tried Google Assistant and now Alexa and they both have massive problems on Sonos. Incredibly disappointing.
Same issue here with an ARC and 4 Ones Gen2 :(
I have a Beam Gen 1 and the Google Assistant volume is far too quiet.
People buy these speakers because they're smart speakers, but not being able to set the voice assistant volume independently of the overall volume makes the product unfit for purpose, in the case of the Beam.
Sonos... You absolutely need to solve this issue above all else, by either increasing the volume of Google Assistant / Alexa, or allowing the user to set the voice assistant volume independently.
Same issue Seems to make use of alexa worthless
So I finally bit the bullet and upgraded to Sonos 2 today and this is a problem now, no issues before. Can hardly hear Alexa at all now!
Just came looking for the same thing. Alexa volume on Sonos Arc is way too low for us, enough to be unusable. I don't want to reduce the volume of our surrounds to ‘fix’ it, and I'm not clear how setting a max volume would change anything.
Shocking to see this still isn't resolved given how old this thread is, and these products aren't new to market!
Same issue here Sonos Ray + Fire TV Cube ... Can barely hear the voice assistant on the cube...
Turn it up using the Volume+ button on the Cube itself.
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