Alexa Sonos Roam

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64 replies

M
Userlevel 3
Badge +5

Hi

This exact issue with Alexa in Mid 2022, I ask Alexa to play Apple Music, she announces Playing your station on Apple Music, but nothing happens right after, and it was working fine previously. The same, I’ve tried multiple things, reinstal the Alexa skill, factory reset to my Sonos Roam, reboot my network hardware, ad the voice Service multiple times, but unfortunately Alexa keeps having a bad behavior. The Echo 4 that I had befor worked better than this Sonos Roam, I don’t know how can I get it fixed, but it looks like a firmware issue on the device. As I read the rest of the comments here, it looks like it’s a común issue without any fix. Sooner or later I’ll be returning this and buy an other Amazon Echo or Alexa products of other brand, waiting for a portable Amazon Echo with Bluetooth capabilities launched someday     

La discapacidad visual no es ningún impedimento, a disfrutar Bros
Ken_Griffiths

Hi

This exact issue with Alexa in Mid 2022, I ask Alexa to play Apple Music, she announces Playing your station on Apple Music, but nothing happens right after, and it was working fine previously. The same, I’ve tried multiple things, reinstal the Alexa skill, factory reset to my Sonos Roam, reboot my network hardware, ad the voice Service multiple times, but unfortunately Alexa keeps having a bad behavior. The Echo 4 that I had befor worked better than this Sonos Roam, I don’t know how can I get it fixed, but it looks like a firmware issue on the device. As I read the rest of the comments here, it looks like it’s a común issue without any fix. Sooner or later I’ll be returning this and buy an other Amazon Echo or Alexa products of other brand, waiting for a portable Amazon Echo with Bluetooth capabilities launched someday     

It sounds like a ‘duplicate’ device issue, or a device/group with the same/similar name to the Roam. Perhaps check your Amazon device list and Alexa ‘enabled’ groups and check to see if that might be the issue and also consider deregistering each of your Sonos components from the device list before removing and re-adding the Assistant/Sonos skill.

L

I’m one of the many out there that face the same critical issue with the Alexa feature. Spent a lot of time trying the various workarounds over and over but without any luck. The speaker consistently fails to play requested songs despite acknowledging the command. This is highly frustrating as I specifically invested in the Roam for its Alexa functionality.  It is so disappointing to see this persistent issue without a conclusive resolution or official updates after all this time (noticed thread is 2 years old). For context, I also own a Sonos Beam with Alexa, which has not encountered similar problems, highlighting that this is a specific concern related to the Sonos Roam...

C
Userlevel 3
Badge +3

​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

F
Badge

Wow - I have several Sonos products in my home. I bought a Roam to use during a 4week vacation and shipped it ahead of time to my destination. Set it up yesterday and have the same problems; no news, flash briefings, etc. I found this thread and have to say that it is disappointing that there is no fix. The product is virtually useless to me now and rather not carry it around on my vacation if I can’t use it. What is going on here, Sonos?

UPDATE - I got News/Flash Briefings to work about 4 days ago, but still wasted almost two weeks. First Sonos product where I have had trouble getting it to work correctly.

C
Userlevel 3
Badge +3

I have a sonos move, and as of this morning I’m getting this behaviour too: Alexa enabled Sonos Move just never plays flash briefing?
 

Alexa says here’s your flash briefing and then never plays.

 

So it’s not working for my Sonos Move.

C
Userlevel 3
Badge +3

Hi everyone!

I’m a little late as I have been off for a couple of weeks, but the issue of Roam not playing flash briefings has been resolved.

I’ve got a Move. Not resolved for me. Latest software and updates on everything.

Qegsboy
Badge

Grr, same for me, connected Roam to my system and Spotify / BBC Sounds all broken on all devices via Alexa. She tells me Spotify is offline. I can use all services via Sonos app so annoying rather than catastrophic.

J

I also have the same problem since yesterday. Was having issues with intermittent Bluetooth on Roam, (Roam does not show up when trying to connect via Bluetooth when it is in pairing mode) contacted Sonos support yesterday and they stepped me through factory resetting Roam, then the App. Now the Roam will respond to Alexa wake word, can set alarms and the like but will not play media through Alexa…. Responds with radio name or song name and then nothing. All my other Alexa devices are ok. Tried to set up Google assistant - and have the exact same issue. So I am left with a speaker that has intermittent Bluetooth and no Alexa…. Rendering my speaker next to useless. It will play media through sonos app over Wi-Fii but not as a smart speaker and not when out and about!

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again - or at least until next factory reset

P

I too am having the same issue. My Roam was working fine until my device battery went dead. After charging my device did not function at all. I performed a factory reset and got most functionality back with the exception of this noted issue where Amazon will accept and repeat a command, but nothing will happen after that. The device also will not cast from Amazon Music App. I confirmed that my wifi settings are all correct and working. I can play amazon music through the sonos app or when connect via Bluetooth. So that might be something to look at is the connection from Roam to Amazon and how it differs from Sonos app to Amazon. 

 

Glad to see some recent activity from Sonos on this. 

C
Userlevel 3
Badge +3

​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

Another 5 days have gone by, but the problem still hasn’t been fixed yet. Still no flash briefing from Alexa on the Move. 

Ken_Griffiths

​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

Another 5 days have gone by, but the problem still hasn’t been fixed yet. Still no flash briefing from Alexa on the Move. 

Unfortunately its not clear from your community profile which Country/Region you are located in, but I can say Alexa and Flash Briefing on Sonos are working okay here in the U.K. (not sure if that helps?).

However, have you tried removing both the ‘Alexa component’ and the ‘speaker component’ from your account device list at alexa.amazon.com - the online Alexa configuration utility? The devices are located in the Settings area of the site.

That’s in addition to removing thd VA from the speaker and disabling the Sonos skill from the Alexa App. Once you have done those four things, then re-install the VA on the speaker again via the Sonos App. 

There are some other options which you can try too, like deleting the Sonos/Amazon sharing agreement at this link below, but I perhaps would not bother with that at this stage until trying the things mentioned above.

Login with Amazon (Sharing Agreement)

https://www.amazon.co.uk/ap/adam?_encoding=UTF8&ref_=ya_mb_login_with_amazon

Ken_Griffiths

@CovertDirt,

Ah okay, no worries, I just wasn’t sure which Country you were in.👍 My thoughts were if you were in the U.K. you’d know it was likely fixed and to try the suggestions. Anyhow, hope it gets sorted for you soon.

 

S
Userlevel 2

Just got off the phone with a Sonos engineer- they said it was a problem specifically with Alexa and Sonos Roam and they are working on it now. 

C
Userlevel 5
Badge +9

Which problem specifically? - there are a few mentioned in this thread.  I’m only noticing an issue with “play NPR”.  Nothing happens with Roam, yet it works with my other Sonos speakers. 

S
Userlevel 2

Issue with “play NPR”, “play the news”, “play flash briefing”

C
Userlevel 5
Badge +9

Issue with “play NPR”, “play the news”, “play flash briefing”

Ok cool. Glad they are working on it.  Weird that it just isn’t exactly the

 same software (for Alexa) as in the One though. 

C
Userlevel 3
Badge +3

6 days on, flash briefings still not working on my Move. How’s the investigation going? Any update?

I
Userlevel 2
Badge +2

I haven’t seen any updates here, but having the same issue with Sonos Roam’s in Stereo (L+R) mode. No problem with Arc/Sonos Ones, but keeps telling me to enable to already enabled skill. 

 

In the USA, no other issues. Roams are detected in the Alexa (iPhone app) under iOS 15 but not as a pair. Will not respond to any alexa command other than “you need to enable skill for your sonos roam in the alexa app. Then ask me to discover devices.”

Ugh so annoying. I’ll just use Google.  

S

I just hit the same problem setting up Alexa on my new Sonos roam. I fixed my issue by going into the Alexa app, disabled the Sonos skill and the re-enable. It prompted me to login to Sonos and then said it needed to automatically discover devices. It took it 30 second but eventually found the Sonos roam. After that I was able to play music.

L

I’m one of the many out there that face the same critical issue with the Alexa feature. Spent a lot of time trying the various workarounds over and over but without any luck. The speaker consistently fails to play requested songs despite acknowledging the command. This is highly frustrating as I specifically invested in the Roam for its Alexa functionality.  It is so disappointing to see this persistent issue without a conclusive resolution or official updates after all this time (noticed thread is 2 years old). For context, I also own a Sonos Beam with Alexa, which has not encountered similar problems, highlighting that this is a specific concern related to the Sonos Roam...

My two Roams are working fine with Alexa here…? It’s rare that they fail to play the requested audio. I have Amazon Music Unlimited set as my default music service FWIW.

Maybe check you have unique device names (and groups too) in the Alexa device list/App and that the device components (Speaker and Alexa component) are not duplicated in the Alexa App device list. Sometimes Alexa ‘enabled’ groups can be similarly named and give rise to the issue. 

It’s perhaps also worthwhile, removing and reinstalling the Sonos Skill in the Alexa App aswell, after removing, or renaming, anything Sonos-related within that App.



After four days of attempting the suggested workarounds, including enabling and disabling the Sonos skill in the Alexa app, clearing devices and groups, I've only managed to get Alexa to work twice. Both times, it stopped functioning without any apparent reason after a while—no changes to the network, Alexa or Sonos app, and without closing the speaker (in fact, I disabled battery optimization to keep it active as much as possible). This is incredibly frustrating and appears to be a critical issue affecting a substantial number of customers, as one can see by searching the issue online. It's particularly surprising for a product of Sonos' quality, especially considering I don't encounter similar problems with other Sonos speakers I own (Beam, One). I eagerly anticipate an official update from Sonos on this matter, as it is a crucial problem that urgently needs resolution. Come on, Sonos...

R
Userlevel 6
Badge +2

Bump.  Has there been official response from Sonos about this?

Corry P
Userlevel 7
Badge +18

Hi @Razorhog 

As mentioned by the original poster, @sbg89, we are aware of an issue whereby Alexa will not play the flash briefing on a Sonos Roam. We are working with Amazon on a fix for this, but as yet we have no time frame to share. There is no workaround that we know of.

 

Any other issue with Alexa on Sonos will normally be resolved by the steps that @JimB004 took:

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again

Full, detailed instructions can be found on our Alexa commands not working on Sonos help page (under Advanced Fixes).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
I

Same issue as described in the OP. I really don’t understand what’s going on. Is the problem Sonos or Alexa? I can’t offer any suggestions but just adding another voice about the problem. I hope this gets fixed somehow.

F

Same issue over here, Alexa responds immediately but does nothing. Music is playing, I say “alexa pause”, nothing happens. If I pause in the app, and then say “alexa resume”, she responds with “there’s nothing to resume”.

 

Very very strange behaviour. 

 

Any resolution on this?

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