Alexa Sonos Roam

  • 21 April 2021
  • 54 replies
  • 4862 views

Userlevel 1

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:

  • On sonos app: disconnect and reconnect devices
  • On alexa app: 
    • Disable sonos skill and enable again 
    • Disable spotify skill and enable again
    • Delete all sonos devices and add again
    • Deregister all sonos devices and register again

None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.

One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working. 


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I haven’t seen any updates here, but having the same issue with Sonos Roam’s in Stereo (L+R) mode. No problem with Arc/Sonos Ones, but keeps telling me to enable to already enabled skill. 

 

In the USA, no other issues. Roams are detected in the Alexa (iPhone app) under iOS 15 but not as a pair. Will not respond to any alexa command other than “you need to enable skill for your sonos roam in the alexa app. Then ask me to discover devices.”

Ugh so annoying. I’ll just use Google.  

I have the same problem with a Sonos Move, Alexa's flash briefing stopped working months ago and I tried the fixes mentioned with no luck. Super annoying, hope at some point they fix this...

I am in New York and have an Alexa enabled Arc and move and am experiencing the same issue, so not limited to just Bluetooth devices. Super frustrating as both had been working since September of last year just fine until sometime in May/June. Bought an Echo dot and it works as expected so agree that something in the last release broke all the news/flash briefing. This is a core feature of Alexa, how Sonos released something that broke this and won’t give a timeline to fix instead of rolling back is bizarre. 
 

Also I spent about 6 hours on the phone with Amazon and Sonos, finally Sonos escalated to an engineer after I did all the previous mentioned steps on this chain dozens of times. Only to have an engineer tell me, “no need for a phone call we know about this and no eta.” So why wasn’t I just told that from the start when I called Sonos? Why is Alexa still green and “operational” on their status site when their engineers agree it isn’t operational?

I agree, roll back the release. They didn’t test enough. 

Userlevel 3
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@paulwhkh fabulous suggestion! Something Sonos did broke this. Can they just wind back to when it wasn’t broken? Mine had previously worked before that date too.

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My Move wasn't working with Flash briefing yesterday and i’m based in the UK. One part of Sonos said no time frame for a fix and another part spent the last two months telling me it was my system configuration at fault.

As this fault is introduced with Sonos software releases and only exists on their bluetooth products I think the “we’re working with Amazon” is misleading. Amazon’s attitude is going to be that Sonos complies with Amazon’s  software not that Amazon will change to suit Sonos. Easy fix. Remove the part of the last S2 release that caused the problem. My Move worked for the period before the May21 S2 release. 

@CovertDirt,

Ah okay, no worries, I just wasn’t sure which Country you were in.👍 My thoughts were if you were in the U.K. you’d know it was likely fixed and to try the suggestions. Anyhow, hope it gets sorted for you soon.

 

Userlevel 3
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Thanks, I’m in Australia. Sonos confirmed three weeks ago this was a fault they could replicate. I asked a week after that if it was fixed (it wasn’t) and I asked a week after that, and now again this morning.

 

Asking Alexa on the Move “What’s my flash briefing?” has a response saying “Here’s your flash briefing” and then nothing. No error, no explanation just silence.

 

Asking again Alexa replies “you’re already up to date”.

 

so flash briefing is not working still. 
 

And yes unfortunately I’ve done all the standard enabling and disabling and resetting which sadly is a common requirement between the Sonos skill and the app and the Alexa integration.

 

 

​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

Another 5 days have gone by, but the problem still hasn’t been fixed yet. Still no flash briefing from Alexa on the Move. 

Unfortunately its not clear from your community profile which Country/Region you are located in, but I can say Alexa and Flash Briefing on Sonos are working okay here in the U.K. (not sure if that helps?).

However, have you tried removing both the ‘Alexa component’ and the ‘speaker component’ from your account device list at alexa.amazon.com - the online Alexa configuration utility? The devices are located in the Settings area of the site.

That’s in addition to removing thd VA from the speaker and disabling the Sonos skill from the Alexa App. Once you have done those four things, then re-install the VA on the speaker again via the Sonos App. 

There are some other options which you can try too, like deleting the Sonos/Amazon sharing agreement at this link below, but I perhaps would not bother with that at this stage until trying the things mentioned above.

Login with Amazon (Sharing Agreement)

https://www.amazon.co.uk/ap/adam?_encoding=UTF8&ref_=ya_mb_login_with_amazon

Userlevel 3
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​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

Another 5 days have gone by, but the problem still hasn’t been fixed yet. Still no flash briefing from Alexa on the Move. 

I too am having the same issue. My Roam was working fine until my device battery went dead. After charging my device did not function at all. I performed a factory reset and got most functionality back with the exception of this noted issue where Amazon will accept and repeat a command, but nothing will happen after that. The device also will not cast from Amazon Music App. I confirmed that my wifi settings are all correct and working. I can play amazon music through the sonos app or when connect via Bluetooth. So that might be something to look at is the connection from Roam to Amazon and how it differs from Sonos app to Amazon. 

 

Glad to see some recent activity from Sonos on this. 

Userlevel 3
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​​​@Corry P  Hey, just a heads up:Another 5 days has gone by and the Alexa flash briefing skill is still not working only Sonos Move. Same issue remains. This is a long wait for a fix.

Userlevel 7
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Hi @CovertDirt 

Sorry - I’ve nothing more to share at this point, but we are working with Amazon on resolving this as quickly as we can.

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6 days on, flash briefings still not working on my Move. How’s the investigation going? Any update?

Userlevel 7
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Hi @CovertDirt 

Thanks for reporting this - we were able to reproduce the issue ourselves. I’ve asked for it to be fully investigated.

Userlevel 3
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Hi everyone!

I’m a little late as I have been off for a couple of weeks, but the issue of Roam not playing flash briefings has been resolved.

I’ve got a Move. Not resolved for me. Latest software and updates on everything.

Userlevel 3
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I have a sonos move, and as of this morning I’m getting this behaviour too: Alexa enabled Sonos Move just never plays flash briefing?
 

Alexa says here’s your flash briefing and then never plays.

 

So it’s not working for my Sonos Move.

Alexa and BBC Sounds. What is going on? Per the script: “Alexa, open BBC Sounds”. She then asks which radio station, show or podcast would you like to hear? You tell her, she confirms and says “Playing BBC Radio 6 Music” then nothing, silence. I’ve tried Disabling the Skill then re-Enabling it. Nothing, What a frustrating and useless App….

Wow - I have several Sonos products in my home. I bought a Roam to use during a 4week vacation and shipped it ahead of time to my destination. Set it up yesterday and have the same problems; no news, flash briefings, etc. I found this thread and have to say that it is disappointing that there is no fix. The product is virtually useless to me now and rather not carry it around on my vacation if I can’t use it. What is going on here, Sonos?

UPDATE - I got News/Flash Briefings to work about 4 days ago, but still wasted almost two weeks. First Sonos product where I have had trouble getting it to work correctly.

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Hi everyone!

I’m a little late as I have been off for a couple of weeks, but the issue of Roam not playing flash briefings has been resolved.

Wow - I have several Sonos products in my home. I bought a Roam to use during a 4week vacation and shipped it ahead of time to my destination. Set it up yesterday and have the same problems; no news, flash briefings, etc. I found this thread and have to say that it is disappointing that there is no fix. The product is virtually useless to me now and rather not carry it around on my vacation if I can’t use it. What is going on here, Sonos?

Userlevel 6
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Hi @Razorhog 

As mentioned by the original poster, @sbg89, we are aware of an issue whereby Alexa will not play the flash briefing on a Sonos Roam. We are working with Amazon on a fix for this, but as yet we have no time frame to share. There is no workaround that we know of.

 

Any other issue with Alexa on Sonos will normally be resolved by the steps that @JimB004 took:

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again

Full, detailed instructions can be found on our Alexa commands not working on Sonos help page (under Advanced Fixes).

Thank you for the response. 

Userlevel 7
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Hi @Razorhog 

As mentioned by the original poster, @sbg89, we are aware of an issue whereby Alexa will not play the flash briefing on a Sonos Roam. We are working with Amazon on a fix for this, but as yet we have no time frame to share. There is no workaround that we know of.

 

Any other issue with Alexa on Sonos will normally be resolved by the steps that @JimB004 took:

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again

Full, detailed instructions can be found on our Alexa commands not working on Sonos help page (under Advanced Fixes).

Userlevel 6
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Bump.  Has there been official response from Sonos about this?

I also have the same problem since yesterday. Was having issues with intermittent Bluetooth on Roam, (Roam does not show up when trying to connect via Bluetooth when it is in pairing mode) contacted Sonos support yesterday and they stepped me through factory resetting Roam, then the App. Now the Roam will respond to Alexa wake word, can set alarms and the like but will not play media through Alexa…. Responds with radio name or song name and then nothing. All my other Alexa devices are ok. Tried to set up Google assistant - and have the exact same issue. So I am left with a speaker that has intermittent Bluetooth and no Alexa…. Rendering my speaker next to useless. It will play media through sonos app over Wi-Fii but not as a smart speaker and not when out and about!

update… I have managed to get it to work again, I de-registered Sonos Roam in Alexa app, then disabled skill, then on Sonos App, removed Alexa voice assistant. Then added Alexa again on the App, connected to Amazon and it is now working again - or at least until next factory reset

Same problem here. My Roam won’t play my flash briefing. But it will play music, tell me the weather,  and play podcasts just fine. My other Sonos device (Sonos One) plays my flash briefing. So not sure why the Roam won’t …..?

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