I have Sonos not play sound when asking Alexa to play music. She says “ok playing on Sonos” but no sound comes out. I first checked to make sure I had the right speakers in the living room set. Next, I reenabled the Sonos skill and the Apple music skills. I double-checked my Apple Music acct is correct for both the Sonos app and Alex app. These are all great things I found on these forms by searching. I am out of options. alex will work with the play one and play music but when I turn that off and use my dedicated Alex device she no longer plays music. I did upgrade to a new router system but didn’t change any specs in the process.
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Could it be my alexa is connected to my asus router with 5 g network not the 2.4 g?
I also lost the ability to have my apple Tv remote control the volume of the sonos player.
Yes , I have added the speakers to the living room group along with the alexa in the group and she says ok. playing apple music on sonos and then nothing.
Have you created an Alexa group in the Alexa App with your Alexa device and Sonos speakers: https://www.amazon.com/gp/help/customer/display.html?nodeId=GS8URL9U6PW8SPTA
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