Alexa on SONOS 1 stopped finding TuyaSmart plugs
I used to control smart plugs (TuyaSmart) in the house with Alexa on the SONOS 1, but one day Alexa could no longer find the plugs. Another SONOS 1 in the house and an Echo can turn on and off the plugs with ease. I can also turn on and off plugs with Alexa and TuyaSmart apps, but this one SONOS 1 does not find the plugs any more. I tried rebooting and asked Alexa to discover new devices. It says there are no new devices. I have not tried resetting, which SONOS discourages. Anyone with same problem?
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Thank you again for the suggestions. I did what you mentioned with no success. Frustrated, I called SONOS support. They asked me to switch user on that SONOS 1 by saying "Alexa, switch user". Simple command that fixed the problem. I have no idea how we managed to switch user the first time. Thought I would post here the answer in case someone else ends up having the same problem.
Hi
Can you check that Alexa heard you correctly for the problem Sonos One in the Alexa App>Settings>History.
If Yes, then section 3 of the Answer I posted in this post shows how to reset the voice control on your problem Sonos One:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
Can you check that Alexa heard you correctly for the problem Sonos One in the Alexa App>Settings>History.
If Yes, then section 3 of the Answer I posted in this post shows how to reset the voice control on your problem Sonos One:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
Thank yo for the suggestion. I disabled and enabled both skills, and still have the same problem. The other SONOS1 and Echo find the plugs fine, but not the second SONOS 1. Could the SONOS 1 be defective?
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