Best answer by Ryan S
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Alexa chime on Sonos one
Userlevel 2
Is there a way to turn off the chime on the Sonos one when you say “Alexa”?
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Just bought my Sonos One for a day and already was looking to disable the chime: It's disrupting when giving commands, quite annoyingly, there is a pause before the chime, then the chime lasts a bit too. Makes user wonder if command was not understood because of overlap with the chime. Should be immediate (no lag) and really short like a blip + allow user to disable if so desired.
I am surprised that this issue has still not been fixed yet with a simple update...man, is it annoying! We have a Sonos ONE in the bedroom and my wife dozes off between 8-9pm which renders Alexa virtually useless. The "chime" wakes her up when I tell Alexa to "turn off lights." I have contacted Sonos support on twitter (twice) and they said "thanks for letting us know. we'll pass it on." That was 2 weeks ago.
Looks like this has been out there for around 3 months... anybody hear anything on whether the chime will get addressed in some way?
Adding my vote to SONOS adding a control (IN THE NEXT FIRMWARE REV, HOW ABOUT??) to allow a user to turn off the chime. Users have been complaining about this design misstep since the Play 1 was released, but SONOS apparently sees it as a low priority item. Admittedly, they have a lot on their plates: they are trying to evolve multiple new products to host multiple functionalities (e.g. Alexa, Airplay 2) and get them into multiple markets around the globe. Fair enough. But c'mon guys. How about devoting a few days of programmer time to fixing this one exceptionally irritating "feature"? All it needs is a few lines of code and a graphical control added to the SONOS app.
Userlevel 6
+9
It may require more than just a "few lines of code." As has been noted elsewhere, Amazon has very strict licensing agreements in effect for any device and/or application that uses Alexa technology. For example, until very recently, those agreements allowed Sonos (and other companies) to use "Alexa" and only "Alexa" as the wake word. Thus it wouldn't surprise me to learn that Amazon also mandates use of a wake sound if and/or when other notifications (such as a light) are deemed insufficiently prominent to notify users that Alexa is listening. Given how annoyed people are by this sound and how common the request is to disable it is, I can't imagine that Sonos has simply decided to ignore these complaints. There has to be more to it than that, I would think.
Of course, none of that means that people shouldn't continue to voice their complaints and lobby for a change. That clunky sound (which the original Echo also uses, but disables by default) is a real annoyance.
Of course, none of that means that people shouldn't continue to voice their complaints and lobby for a change. That clunky sound (which the original Echo also uses, but disables by default) is a real annoyance.
no progress on this? come on, SONOS.
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