My Data - Your system is not showing any recent usage

  • 5 December 2018
  • 3 replies
  • 448 views
M
When I go to https://www.sonos.com/myaccount/mydata/ I do not see anything. I have never been able to see anything, despite having (I think) the settings turned on.

When I look at what that page is calling (using Chrome's built-in tools) I see some successful API requests like:
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=lifetime&pivot=aggregate
and
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=dayofweek&pivot=average,flattenedByHour

But then I also see some 404 responses from APIs like:
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=hour&pivot=aggregate
and
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=percentage&pivot=roomGroups

Any thoughts on if I'm doing something wrong?
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3 replies

Airgetlam
I'm wondering if you've got some sort of blocking going on somewhere. When I pull up my page (using your link), after I log on, I get all of my data displayed to me. I'm also using Chrome. Do you have any particular software such as a virus or trojan blocker running, or perhaps some port blocking on your router? That's the only thing I can think of that would cause you not to be able to get the data that's being requested.
Bruce
jgatie
From the More tab, tap Settings > Account Settings to see that your Sonos is actually registered to that account. If not, transfer to that account by tapping Transfer Sonos to a new account.
M
Thanks for the response. I did confirm that I'm using the same account, at least it is the same email address.

As for blocking software, I do have something on my network to block ads. However, even after turning that off I see the same thing. It is strange that some of the requests seem to be successful.
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