Move - issues with grouping and playback

  • 10 January 2020
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44 replies

P
Userlevel 2
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For what it’s worth, I’m seeing a similar problem as the OP with my Move using airplay and other non-Sonos speakers - see here

I’d assumed it was another airplay glitch, but this makes me wonder if it’s a Move thing.  

Ken_Griffiths

Thanks Ken for the suggestion, but no mesh, no repeaters, etc. I’ve had Sonos products for many years and Move appears to be the most unstable/problematic.

If you have the Move on your 2.4ghz wifi band then switch it to the 5ghz band or vice versa ...and just see if that helps. Then go onto consider a different non-overlapping 2.4ghz channel (1, 6 or 11), but if using SonosNet for your other Sonos products then ensure that the SonosNet channel is set at least 5 channels away from your chosen router channel… 

 

Note, if using SonosNet for your main system and you do move the “Move” onto the 5ghz band, remove the previous 2.4ghz network from “Settings/System/Networks”...that will prevent your main System from falling back into ‘mixed mode’ where signals could potentially hop between SonosNet and your routers WiFi signal.

G
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Thank you Ken. I was not aware that Sonos could operate on the 5 Mhz band; all the documentation says 2.4 only. My setup is wireless, nothing wired.

At this point I just turned the volume down to zero on the Move. I’ll wait and try ungrouping again and see if the problem persists. But I shouldn’t have to rely on workarounds.

Ken_Griffiths

Thank you Ken. I was not aware that Sonos could operate on the 5 Mhz band; all the documentation says 2.4 only. My setup is wireless, nothing wired.

At this point I just turned the volume down to zero on the Move. I’ll wait and try ungrouping again and see if the problem persists. But I shouldn’t have to rely on workarounds.

Yes, the Move in my case ‘defaulted’ to the 5ghz band on first setup, in fact.

Ken_Griffiths

Bythebeach, 

A couple of questions ...

Which WiFi band is the ‘Move’ using and what channels are in use by the Router and SonosNet?

Do you have the WiFi credentials stored in the Sonos App “Networks/Wireless Satup” 

Does your local network have any other Hubs/Wireless Access Points and if so, are they operating with the same (SSID/Password) credentials and channels as your main router?

W

I purchased a Move recently and I’m having the same issue.  I can join the Move to a group and even pause the entire group using the move controls but no music will play.  It works fine if I start music from the move and add other Sonos speakers.  Has anyone found a resolution?  I have a case open but it’s not progressing.  

Ken_Griffiths

I purchased a Move recently and I’m having the same issue.  I can join the Move to a group and even pause the entire group using the move controls but no music will play.  It works fine if I start music from the move and add other Sonos speakers.  Has anyone found a resolution?  I have a case open but it’s not progressing.  

Sounds like a network issue .. what are the details of your network setup?

Which WiFi band is your move using and does your Sonos system run on your WiFi, or do you have any devices wired and hence running the system on SonosNet?

Any wireless access points, repeaters or satellite hubs etc?

T
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They have said its wireless interference, have messed around with channels but no luck, every other wifi device is fine, not sure what to do, if its interference why sometimes when I have all my speakers grouped does the move play first and all others catch up 15 to 20 seconds later and then drop out occasionally, if I switch off the move and remove the wifi network from the app everything runs fine, think the move is the issue

It seems if you start playing music on the move first then add in the other speakers you get the dropouts, if you start with the other speakers then add the move in last it apears fine

W

I purchased a Move recently and I’m having the same issue.  I can join the Move to a group and even pause the entire group using the move controls but no music will play.  It works fine if I start music from the move and add other Sonos speakers.  Has anyone found a resolution?  I have a case open but it’s not progressing.  

Sounds like a network issue .. what are the details of your network setup?

Which WiFi band is your move using and does your Sonos system run on your WiFi, or do you have any devices wired and hence running the system on SonosNet?

Any wireless access points, repeaters or satellite hubs etc?

Sonos Boost is using Channel 11 for SonosNet..  I have an SSID for Sonos that operates in both the 2.4Ghz and 5 Ghz band…. 4 AP’s but only 3 adversities that SSID to avoid channel overlap..  Channels 1,6,11 are used by the 3 AP’s.. my user SSID is 5Ghz only but shares a VLAN with the SONOS SSID because the controller has to be in the same VLAN

Ken_Griffiths

The Jarv,

If you have the Move set on the 5ghz band, then you do not need the 2.4ghz WiFi credentials set in ‘Settings/System/Network/Wireless Setup’ in the Sonos App, so hopefully if those credentials are stored there, then remove them anyway. 

That said however, I would perhaps switch the Move to the 2.4ghz band anyway, that’s if the 5ghz band is just not working for you.. you might also want to try putting all your speakers onto your WiFi connection if you are finding that SonosNet is not working for you, but try it on all three non-overlapping channels it has available via the App, before opting to switch all devices to your WiFi. (often called ‘station-mode‘ by Sonos Staff).

T
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So I brought a new router one that lets me split the 2.4ghz and 5ghz channels (unlike my Broadband Provider) put move on 2ghz band, still getting droupouts, its worse when I play music first on the move and group other speakers in, beginning to think this is a product design issue

Ken_Griffiths

So I brought a new router one that lets me split the 2.4ghz and 5ghz channels (unlike my Broadband Provider) put move on 2ghz band, still getting droupouts, its worse when I play music first on the move and group other speakers in, beginning to think this is a product design issue

I can’t see this being a sonos product design issue as there would be far more complaints about it already, here in the community ...and it’s certainly not something I’ve noticed with either of my two sonos Moves.

  • How many sonos rooms are you grouping with the Move?
  • Have you perhaps checked your sonos matrix via a web browser, using the URL: http://(Sonos device IP address):1400/support/review to see if you may have interference surrounding any of your devices? Lookout for any section that is perhaps coloured red in the matrix grid.
  • Are your other Sonos devices running on the same WiFi signal, or have you put them on SonosNet and ensured wireless channel separation? (Set it at least 5 channels away).
  • Have you tried moving other non-sonos network devices off the 2.4ghz band (where practicable) and seeing if reducing any other traffic may assist?
  • Have you switched off the WiFi on your original router (if you have bridged the new router to it), to prevent potential channel interference?

Those are just a few things, that spring to mind, to perhaps look at initially.

 

J
Userlevel 3

Hi all, lots of useful information in this thread but I’ve still not been able to solve my Move grouping problem.

I’ve just added a Move and two Fives to my system and updated to S2 (after removing a Connect ZP90, an S5 and a Play 5 Gen 1). All works fine except for problems grouping the Move with other Sonos units. It shows as grouped and I can move the volume slider etc but no sound comes out of the Move. Un-group it and the Move works fine on its own (on both wifi and Bluetooth). All of my other Sonos units are connected to SonosNet via a Boost and the Move is on my 2.4GHz wifi. After reading this thread I’ve tried the Move on both 2.4GHz and 5GHz wifi, tried SonosNet on channels 1, 6 and 11, and on my router changed the Channel setting from Auto to Channel 1 (2.4GHz) but the grouping problem remains. To clarify, if I start playing another speaker and add the Move then the other speaker continues playing and the Move is silent, if I start playing from the Move and add another speaker then the Move keeps playing and the other speaker is silent. Router is a TP-Link Archer D9 with pretty much standard default settings. 

I hadn’t looked at it before but the info on the matrix was useful but I’m struggling to understand what it is telling me although there does look to be an absence of data related to the Move and I guess that ties up with my problem? Also noticed that all units except Move show Mode Infra (sonosnet) operating on channel 2437 Home channel is 2437 whereas the Move shows as Mode infra (station) operating on channel 2412 Home channel is 2437.

More minor issue but also puzzled why the two Fives (Conservatory L & R) show as white in the left column although link to Boost looks good.

Really appreciate it if anyone can interpret what is going on here.

Thanks!

 

T
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Hi,

This sound's like what I experienced, my issues start when I play music on the move (which is fine) then add in other speakers on SonosNet and as you describe the issues begin, however if you start music on the SonosNet speakers then add in the move last its fine, I solved mine by removing the boost and going fully wireless, it must be how this mixed system works?

Ken_Griffiths

john sav,


Just to add the matrix is only for devices running on the internal SonosNet Connection and even then the information shown in the matrix is depleting with the more modern sonos products, so what your are seeing within the grid is unlikely anything to do with the Move issue which operates on the local wifi, unless the other devices it’s grouped with, are showing high levels of interference. but all looks fine in your case.


I’m wondering if the WiFi networks are ‘isolated’ from your wired LAN .. you might want to check your router manual and remove any isolation that maybe set in place by default.

T
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Thank you, that network matrix is really interesting, all my speakers are green apart from the two sat on a bookshelf in my living room which are orange, my connect amp which is lower down next to these speakers is yellow, the wall these are alongside backs onto my neighbours living room, wondering if he has something that could be interfering with the signal?

J
Userlevel 3

Hi Ken, many thanks for explaining the matrix, very useful.

 

Your comment on isolation between WiFi and LAN certainly makes sense and would explain the problems I’m having, however I’ve just checked the router settings, there is something called Enable Client Isolation under wireless advanced settings which I guess is the bit I’m looking for but that is unchecked on both 2.4 and 5GHz so doesn’t look like that’s the cause. I can’t see anything else that would stop the WiFi communicating with the LAN but that does sound like what is happening. Specific router is TP-link AC1900 Wireless Dual Band Gigabit ADSL2+ Modem Router.

If anyone has any other ideas I’d be really grateful.

Thank you all!

 

 

Ken_Griffiths

If the matrix grid squares are either Green, Yellow, or Amber then you should be okay, but maybe try a different WiFi Channel for your new routers 2.4ghz band .. use channel 1, 6 or 11 as they are non-overlapping channels and see if that helps to sort it.

Ken_Griffiths

John Sav,

To see if it’s possibly the router at fault, maybe switch your 'other' sonos devices 'temporarily' to your 2.4ghz WiFi signal to (hopefully) join your ‘Move’ on the same signal and see if it then works.

 

If it does work, then it seems there might be something not working/communicating correctly across the wired and wireless connection. This could be an SSDP discovery issue… I would also check to see that your router is using the latest updated firmware, which may resolve the matter.

 

Controllers locate Sonos devices using SSDP, (the UPnP discovery protocol). This is sent as UDP multicast and broadcast.. so maybe check if UPnP, or perhaps a ‘SSDP Discovery' setting is enabled within the router settings and see if that assists.

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