My music library has disappeared and it will not reconnect. Have made sure it is on SMB3 and it worked up until a week ago. When trying to add it says it is unable to connect. All the pathway and user name and password are correct. What am I missing?
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Not really sure. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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