SONOS Devices in use:
7 Sonos Play 1 ( 5 of these are Gen 1, 2 One 2 with Alexa)
1 Sonis SUB
ATT Uverse Internet Speed:
1 GBPs
My Current Devices/Settings/Setup Configuration:
ATT UVERSE Broadband Modem/Router PACE PLC 5268AC — WAS REPLACED with latest ATT UVERSE MOTOROLA Modem/Router (BGW210-700) on 03/21/2018
Wi-FiAccess Point: NETGEAR R9000 (X10) - Initially running firmware v1.0.3.10 was downgraded to v1.0.3.6 (because that was one thing I had done 2 weeks ago). I plan to go up again to v1.0.3.10.
Current Issue:
All sorts of errors: 1001, 701, Unable to add music from 3rd party services, connection issues, diagnostic send failures etc.
Issue since about less than 2 weeks - since I made the update to SONOS version 8.4
Other Devices:
I have 25+ devices at home working fine without a GLITCH through the same Access point. SONOS was also working FINE until few weeks ago. It seem like the issue started after we upgrade SONOS software to 8.4
What other things done until now:
1. Unplug all 8 SONOS devices
2. Unplug all Wi-Fi and Wired connections to AP and Modem
3. UnPlug router (AP), Modem
4. Deleted SOnos Apps
5. Plug modem, AP
6. Plugged Modem, then router
7. Reinstall Sonos App (Mac + Iphones)
8. Plug on SONOS devices (PLAY 1) one by One and set it up without any issues
9. All other devices in the house connects with out any issues
10. I can play TuneIn on all SONS devices NON-STOP for hours
11. As soon as I start accessing Apple Music or Amazon or Sirius or any PAID services the errors and failures start to happen again
12. I am convinced it is NOT my Internet Connection as everything i working fine without dropping packets.
Also checked for dropped packets on both MODE/Router and Access Points. ZERO packets dropped.
SONOS Support, Please HELP. How can go back to an earlier version of SONOS to test?
While trying to send diagnostics sometime I get the error:
Your diagnostic information could not be sent at this time.
Click ‘Try again’ to try sending the information again, or click ‘Done’ and try again later.
Here are some of the diagnostics for your reference.
Another diagnostics was sent on 03/22/2018 at 6:47 AM ET
424614436
Another diagnostics submitted after RESET on 03/23/2018 at 10:42 AM
401829566
Another diagnostics submitted after RESET on 03/23/2018 at 12:44 PM
572284059.
Another diagnostics submitted after RESET on 03/23/2018 at 7:28 PM
1924833061
Thanks.
Best answer by Chris
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