Got the new roam and connecting to to a group of 2 other speakers.
It sits in the same position in my house.
I can see all three in the group, however the roam doesn’t have any sound.
The only way I can get it working is to ungroup and regroup them. I spoke to Sonos who suggested I ungroup everything, then start witht the roam adding the other speakers.
It works for a while, then when I go back to it a few hours later the group is the same but the roam is not playing.
I’ve had no other issues with my sonos speakers other than this - its becoming really annoying - i am seriously thinking about returning this for a refund.
Best answer by Corry P
Welcome to the Sonos Community!
It seems your Sonos system is having a bit of trouble remaining connected to your Google Mesh - it’s trying to steer them to a 5GHz connection because they have 5GHz radios, but some won’t do so as they reserve their 5GHz radios for direct links (like your surrounds to your Arc).
As the Google Mesh will not allow you to split the 2.4 and 5GHz bands, we’ll need to take another path towards connection.
Please connect any one Sonos device (not a Surround, Sub or Roam) to your Google Mesh (or to a network switch attached to Google) with an ethernet cable and wait for about 1 minute. Keep the device 1m away from your Google node and router.
This device will transmit a private WiFi just for other Sonos devices which each device will repeat, creating their own mesh. The Roam will not connect to this network (SonosNet), but it will happily connect to 5GHz WiFi.
When creating a large group, it’s best to put the ethernet-connected device in charge of the group (selected first).
With the minute over, please check Settings » System » About my System and check that all speakers apart from the Roam report WM:0. Reboot any that don’t.
If you’ve had to move a speaker to do this, I recommend you test long-term (a week or so) and if you’re then happy with the performance but need to move your speaker back again, you may want to add a Boost to your system.
I hope this helps.