Hi, my play 5 which I think is about 4 years old now has suddenly stopped working.
Tried hard reset holding mute whilst putting power cord back in. Tried a different power cord. Nothing works, completely unresponsive.
What are my options?
Best answer by John B 3 May 2019, 12:32
Hi. Call Sonos Support, who should be able to confirm definitively if it's a hardware failure, which it probably is given the symptoms. Sonos sometimes offer discounted out-of-warranty replacement (gen 2?), although this depends on circumstances. It is worth asking the question.
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