I own a Playbase, two Sonos SL 1’s and a Move. When I remove the Move from its Charging Ring, it Powers Off and can not be turned back on unless returned to the charging ring. This occurs whether or not the Move is Grouped or Ungrouped to the Playbase in the System settings. When it is on the Charging Ring the Battery level indicates 100%. Is this a System setup issue or a problem with my Move itself?
Best answer by Ken_Griffiths
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I own a Playbase, two Sonos SL 1’s and a Move. When I remove the Move from its Charging Ring, it Powers Off and can not be turned back on unless returned to the charging ring. This occurs whether or not the Move is Grouped or Ungrouped to the Playbase in the System settings. When it is on the Charging Ring the Battery level indicates 100%. Is this a System setup issue or a problem with my Move itself?
How long are we talking, after removing the Move from its charger-loop, does it power off .. and does it power off completely, or is it in ‘sleep’ mode?
Thanks for the question. It powers off immediately and stays off. I can’t turn back on with the Power Button regardless of how long I hold the power button on.
It sounds like you may possibly have an issue with the device. You could perhaps try a factory reset, but before going down that route, I would perhaps first speak with Sonos Support Staff via this LINK. It may pay to go to them already armed with a System Diagnostic report and reference, whilst the device is on its charger and showing in the App.
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