Missing products - System Issue


I am new to this community, so am hoping for some advise as I am defining increasing frustrated. I’ll try and summarise the situation the best I can but will advise on my setup first;

I have just moved home and the setup of my new network isn’t working. Not all my products appear on my network at one time. I have a mesh network, never had problems before, only difference is I have changed ISP from Sky to BT.

When I open the app to try and control the the speakers the speaker isn’t there and then I try the standard on and off trick etc etc. 

I have the following products;


Play One

X2 Ones 

Play three


Please help I’m becoming very frustrated as it’s currently not working like it used to?





Best answer by GuitarSuperstar 14 May 2021, 10:49

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2 replies

Userlevel 7

If you have a BT Smart Hub 2, read this thread:


Thank you guitar superstar. I’ve disabled the 5ghz and has made a difference. Very frustrated so on hold to SONOS.