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richdtremblay
Contributor I
March 29, 2021

White Sub Backordered..

  • March 29, 2021
  • 2 replies
  • 104 views

I used my 30% upgrade to purchase a White Sub to go with my 2xFives and Beam. It says it’s on backorder and it doesn't have estimated ship date, in fact they haven’t even charged my card yet. However, when I add a white sub to my cart without my 30% upgrade discount it shows the sub as in-stock ready to ship.

Any idea why?

I feel like refunding it, save my 30% upgrade for later and rebuying it at full price.

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2 replies

James L.
James L.
Retired Community Staff
March 29, 2021

Hi @richdtremblay,

 

These forums are for technical and product assistance from other community members. Unfortunately, we can’t assist with sales/order questions here. Please get in touch with our sales team to find out what’s happening with your Sub order.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Sonosjunkie
    Sonosjunkie
    Prodigy III
    March 29, 2021

    Two possible explanations :

    a glitch in the system, or Sonos is deliberately prioritising non discount orders to maximise cashflow.

     

     

    Lounge: 5.1 Arc HT (2x Subs and 2xP5 rears) with LGOLED77CX. Kitchen: 2xOneW, 2xP3w with SubW. Bedroom: 2xP1s. Office/Studio: 2xP5w. Snug 2xP1s. Garage: 2xOneW. Also 3x Moves.
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