What happens to trade-up discount if product is returned?

  • 19 January 2021
  • 1 reply


I’ve got a 30% trade-up discount on my account but cannot decide what to buy. If I buy say a Sonos Five and decide to return it within the trial period, will my discount be restored so I can use it against something else or will I lose the discount?

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1 reply

Userlevel 5
Badge +16

Hi @northbay,

Thanks for reaching out to the Sonos community and for sharing this with us. This concern is best being handled by our Sales Team. I'd recommend contacting our Sales Team to help you out with this, they will be able to answer your question and provide more information regarding Trade Up credit. Please let us know if you have any further questions or concerns, we'll be glad to assist you.