Answered

Upgrade (discounted price) not applying - Any ideas on how to rectify?

  • 7 January 2021
  • 3 replies
  • 223 views
G

Trying to take advantage of the Sonos (up to 30%) upgrade discount available online (upgrading from an older Five to the newer version)… 

 Have clicked on my existing product and website now states ‘redeemed’ (or similar) but when I go to purchase the new product via website it still seems to comes back with the ‘regular’ full-price for the product, rather than showing the reduced price (i.e. full/regular price MINUS 30% discount [in this case] therefore customer asked to enter credit/debit card for the lower-cost total price.  

Anyone had a similar experience - and more importantly - know how to resolve so I can pay the reduced/discounted total ‘upgrade’ price?

Many thanks. Cheers, Graham

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Best answer by Stanley_4 8 January 2021, 03:51

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3 replies

Stanley_4
Userlevel 7
Badge +22

I hate to say call and wait on hold but the phone sales folks are probably your best bet.

ratty

If the product you were hoping to use for the discount is in the Upgraded section and says “30% Credit redeemed.” then the discount has already been used. If it says “30% Credit available.” you’d be able to apply it at checkout.

J

Have you owned this device from new or is it a recent purchase second hand?

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