I ordered 2 Sonos One speakers on 11/22/2018 from the Sonos web site. The order process went without issues. I was sent an email that said what I was charged and that the product would be delivered and set up on 11/28/2018.
I also got an email from my credit card company saying there was a charge from Sonos that was an amount 20.81 larger than what my Sonos invoice said. I still don't understand how and why Sonos can actually charge more than they quoted me in their invoice.
2nd Problem
I received a 2nd email today reminding me of the following:
"Just a reminder, your Sonos delivery is today.
Your expert will call or text you prior to your delivery to confirm a precise time.
If your expert can't reach you, then they cannot deliver your product."
The on line status of the order has never changed from pending.
I have no idea how my expert is going to call or text me because I was never asked for my phone number.
I assume that my product will not be delivered today based on this information.
Does anyone have any suggestions on what I should do?
Best answer by Ken_Griffiths
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