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Hi there,

 

I understand there is an option to return my sonos arc, pay 100 euro’s more and get the new sonos Arc ultra. A similar thing can be done with the new sub.

I have purchased my sonos Arc 2 years ago and I did not buy it directly from Sonos but from a third party in Slovakia. My products are registered however in the sonos page.

Am I eligible to return and just pay the difference between the new and old?

I would really hope so but if that is the case how would I go about doing so considering my location?

Thank you


I understand there is an option to return my sonos arc, pay 100 euro’s more and get the new sonos Arc ultra. A similar thing can be done with the new sub.

 


It’s not a thing I’ve heard about. A link to this would be helpful. 

The normal return time is 30 days. You could call Sonos to verify that for your country

thank you

Hi there,

 

I understand there is an option to return my sonos arc, pay 100 euro’s more and get the new sonos Arc ultra. A similar thing can be done with the new sub.

I have purchased my sonos Arc 2 years ago and I did not buy it directly from Sonos but from a third party in Slovakia. My products are registered however in the sonos page.

Am I eligible to return and just pay the difference between the new and old?

I would really hope so but if that is the case how would I go about doing so considering my location?

Thank you

If you look in your sonos.com account, under the right side, top corner head icon, you’ll see “upgrades”. In the US, all that is being offered is a 15% discount on new products, based on having legacy products.

Perhaps in the EU, Sonos is offering what you say, but you’d have to document where “I understand there is...” comes from.

 

I have purchased my sonos Arc 2 years ago and I did not buy it directly from Sonos but from a third party in Slovakia. 

You would need to work this out with the 3rd party seller.

ok, On my sonos page I see as explained  15% discount only. So I assume there is no such possibility. Pity. Will need to see if I can sell this second hand online to be able to buy the new one.

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