How to reset the new amp

  • 20 February 2019
  • 1 reply

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Hi, Has anybody tried to reset the new amp? I’ve had to take it out of a restraunt and set it up in the owners house under a new login and music details etc. Any help would be appreciated. Thanks



Moderator note: We updated this article in October 2023 with new information below.

This support article shows how to reset all of our products. The article will be updated if something changes with the introduction of new products.



Best answer by John B 20 February 2019, 10:10

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1 reply

It must be the same as for the Beam etc, as it has a 'connect' button.

Unplug the power cord from the electrical wall outlet.
Press and hold the Connect button while simultaneously plugging the power cord back into the electrical wall outlet.
Continue holding the Connect button until the light begins flashing amber and white.
Once reset, the light will flash green, indicating the product has been reset and can be added back to your Sonos household.