I ordered a Sonos Arc on the 4th of January, at that time the shipping date was given as 29th of January. I then received an email on the 27th of Jan saying my shipping date was delayed until the 5th of February. I have now received a further email saying shipping is now delayed until the 12th of February. Is this the norm with Sonos are there others out there eagerly awaiting delivery of their Sonos system and the delivery date being pushed back time after time. Is this just a problem with Arc orders. What is the normal waiting time for Sonos deliveries.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 6
+16
Hello there
Let us know how it goes and we're here to answer any further questions you have.
Perhaps you would like to address the MANY customers who have been pushed back from 29th January to 5th February then 12th February and are still waiting with no notification of further delay who still do not have a clue when they will receive there Arc.
Here page 8 onwards
A clear statement of what the problem is and why the lack of communication from Sonos is needed by all customers.
Hello there
Let us know how it goes and we're here to answer any further questions you have.
I followed your link and emailed the support team. I’m Still waiting a reply, but that’s no surprise as I wasn’t optimistic or expecting anything other, as the level of customer care offered is appalling
Userlevel 6
+16
Hi
We're here to answer any further questions you have.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.