I bought Sonos 5 in Dec, it was shipped on Dec 8th and I received it on 12th Dec.
Now I am trying to return it. When I call customer support in USA it says in the voice prompt that Sales and Fulfilment is not available. It goes to Technical Support. They transfer internally and I have been on hold for 1 hour twice (two hours in total) and no one answers.
I will anyways never buy anything online or directly from Sonos. I han having a terrible Customer Service experience.
Request Sonos support to contact me immediately, my order number is 102423232. Please contact and let me know.
I am also leaving this conversation as trace of proof that I want to return the Sonos 5 - it has not even been 40 days and the product should be eligible to return as per this page. https://www.sonos.com/en-us/legal/terms?#return-policy