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Wired network but getting audio drop outs

  • 14 February 2021
  • 6 replies
  • 57 views
S

Hi, I have 3 play 1’s and a connect connected to my tv in the lounge, all 4 devices are connected via CAT5 cables which run to my 48port Netgear Gigabit switch, I have over 100mbps internet and still I’m getting drop outs, I have listened to the audio on each speaker and it seems fine but I can’t work out which one is at fault, can anyone help? I’m not very tech minded.

 

many thanks

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Best answer by Corry P 5 March 2021, 12:22

Hi @scirvine001 

Welcome to the Sonos Community!

Are you still having this issue? If @UKMedia’s advice on  

didn’t help, I recommend you get in touch with our technical support team - they will be able to interrogate your Sonos equipment as to what is going wrong and give advice specific to you.

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6 replies

UKMedia
Userlevel 7
Badge +20

Hi

Please see my article here.

Remember: Sometimes Red Wine helps :)
S

Yeah I don’t have duplicate IP address’s as checked all my devices in my routers lab table 

A

Yeah I don’t have duplicate IP address’s as checked all my devices in my routers lab table 

Dup IPs can be sneaky… have you actually given all Sonos devices reserved IPs?

UKMedia
Userlevel 7
Badge +20

Yeah I don’t have duplicate IP address’s as checked all my devices in my routers lab table 

There is no way of seeing duplicate IP addresses at the router, for the reasons set out in the post.  I suggest that you follow the steps as it’s good network practice anyway.

Remember: Sometimes Red Wine helps :)
A

Hi

Please see my article here.

Excellent and helpful article, by the way :-)

Corry P
Userlevel 5
Badge +15

Hi @scirvine001 

Welcome to the Sonos Community!

Are you still having this issue? If @UKMedia’s advice on  

didn’t help, I recommend you get in touch with our technical support team - they will be able to interrogate your Sonos equipment as to what is going wrong and give advice specific to you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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