I have a Sonos one and recently when I play BBC Sounds or Spotify on my iPhone 12 pro (ios 14.4.2) and try to stream via airplay to the Sonos is get a message saying it can not connect. When I go into the Sonos app it’s says “unable to connect..)
I’ve tried all the standard fixes … switching off and on. Switching the router off and on and resetting the Sonos. Any ideas?
Best answer by James L.
Do you happen to have a BT Smarthub 2? If so, BT recently pushed a software update that’s causing some issues for Sonos users that are on iOS 14.4.2. If the iPhone is connecting on the 5ghz interface of the router, temporarily disable 5ghz on the router to force it to connect on 2.4Ghz, then you should be able to connect. If this doesn’t work, I recommend getting in touch with our customer support team who can walk you through implementing this workaround or investigating further into the root cause of your issue.