self-help

Tips for common Sonos problems

  • 20 November 2018
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Running into challenges with your Sonos system?

Here you'll find solutions to some of the most common problems.

While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here
If you find that to be the case, you can search the community, or start a new topic here


Looking for a quick fix? Try these steps first: 
 

1. Reboot your router

Reboot your router by unplugging the power cable for 10 seconds and plugging it back in.

2. Reboot your Sonos players

Starting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.

3. Quit and reopen the Sonos app

Force quit the Sonos app and reopen it.

 

Still no luck? Let’s look at some specific issues...

 

Check the status of the most popular music streaming services

Streaming music to Sonos requires the streaming service to be operational.
Click the link above to find out if the service you are trying to use is experiencing a service disruption.
 

Have you changed router or router settings recently?

Your Sonos system need some assistance to find the new network. The steps linked in the article above should set you in the right direction. 
 

Sonos system isn’t found when opening the Sonos app?

First make sure you're connected to the correct network with your controller device. Still no luck? The article linked should help. 
 

Audio playback is stopping or skipping?

Above, you’ll find some tips to resolve that issue. 
 

Room missing from the app?

Has one or more of your devices disappeared? Let’s get it back, check out the link above to find out how. 
 

What is wireless interference and how do you reduce it?

This term comes up a lot and with good reason. Find out why with the article above.
 

Help and tips for Amazon Alexa on Sonos

Need some further information on getting the most out of Alexa?
 

Solving common issues with Amazon Alexa on Sonos

Pro-tip: Light on: Mic on - Light off: Mic off. If that hasn’t solved it, that article will tell you why.
 

Unable to add a new Sonos device to an existing system

Just got a new product but can’t add it in? Let’s to get that sorted out.


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