Running into challenges with your Sonos system?
Here you'll find solutions to some of the most common problems.
Streaming music to Sonos requires the streaming service to be operational.
Your Sonos system need some assistance to find the new network.
First make sure you're connected to the correct network with your controller device.
Tips on how to get back on track.
Any bulky metal items nearby your router or your Sonos equipment?
Need some further information on getting the most out of Alexa?
Light on: Mic on - Light off: Mic off.
If you’re still not able to get your music playing, here are three simple steps that you can try.
1. Reboot your router
Reboot your router by unplugging the power cable for 10 seconds and plugging it back in.
2. Reboot your Sonos players
Starting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.
3. Quit and reopen the Sonos app
Force quit the Sonos app and reopen it.
Do you still have problems or do you have more questions?
This community is full of answers. You can do a community search
or ask your question
to the community, if you didn't find the answer.