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Tips for common Sonos problems


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Running into challenges with your Sonos system?

Here you'll find solutions to some of the most common problems.

Check the status of the most popular music streaming services

Streaming music to Sonos requires the streaming service to be operational.

Have you changed router or router settings recently?

Your Sonos system need some assistance to find the new network.

Sonos system isn’t found when opening the Sonos app?

First make sure you're connected to the correct network with your controller device.

Audio playback is stopping or skipping?

Tips on how to get back on track.

What is wireless interference and how do you reduce it?

Any bulky metal items nearby your router or your Sonos equipment?

Help and tips for Amazon Alexa on Sonos

Need some further information on getting the most out of Alexa?

Solving common issues with Amazon Alexa on Sonos

Pro-tip: Light on: Mic on - Light off: Mic off.

If you’re still not able to get your music playing, here are three simple steps that you can try.


1. Reboot your router

Reboot your router by unplugging the power cable for 10 seconds and plugging it back in.

2. Reboot your Sonos players

Starting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.

3. Quit and reopen the Sonos app

Force quit the Sonos app and reopen it.


Do you still have problems or do you have more questions?

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