Diagnostics confirmation number 1623634040
For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’.
Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again.
I have tried the following:
Could someone please point me in the right direction…?
Thank you
Best answer by Airgetlam
View originalJust got this problem. It happened about 30 minutes after I swapped out an old Connect:Amp for a new Amp.
My other five Sonos rooms are wired, but this one is wireless. I thought I might have to provide it with my Wi-Fi password, but didn’t and everything went smoothly until it stopped playing because the connection to Spotify was lost.
Interestingly, I could search for tracks on Spotify (in Sonos controller) but they won’t play. I ungrouped rooms, but the problem continued in each room.
Still searching for a searching for a solution.
It seems like since my last Sonos app update on my iOS device I’m having Spotify issues by trying to use Spotify in Sonos. I keep getting either connection lost or unable to play “xxx” song title. The work around I’ve figured out is to start the playlist from the Spotify app directly, then use Airplay to get your it connected to the Sonos device.
Whats worked for me is un-grouping the speakers that are having the spotify issue. Select one of the speakers that has no queue then regroup all of the speakers to that one. Seems to work temporarily… Would be nice to have an update from Sonos or Spotify that doesn’t point the finger.
Same Problem Here. I have tried all the suggestions/troubleshooting tips listed above. At this point it seems like its got to be either a Sonos Issue or a Spotify issue. I use this for work so any tips on how to fix this would be appreciated. Really dont want to have to change systems but Im at a loss and this problem keeps happening.
Same problem here. Have tried to reboot the system, both Sonos and Spotify … It works sometimes, then nothing ..
Same problem here
Same problem, same error message here.
Its interesting to see some many people being told its a problem with their local network when the only thing they probably have in common is Sonos.
Diagnostic number: 326162200
Same problem as everyone else. Same error message, no matter how often I re-authorize the spotify account or restart the app.
Hoping Sonos fixes this soon.
Seeing the same problem. Seems to have started after update to last Sonos release as prompted by the controller. Other music services: Amazon and Sirius/XM working fine. Build showing as 63288230
Same here. Having connections lost to Spotify off and on for the last week or two. All other services work fine and Internet is fine.
I refuse to talk to Sonos tech support at this point because I do not have 3 hours to spare.
I’m having this same issue - connection lost when playing Spotify through Sonos (through Sonos app or from Spotify Connect) but other services work fine. The problem is intermittent but has recently become unworkable.
I’ve been trawling through various forums (Spotify, Sonos or Linksys Velop). All of them have something to say, even offer answers, but finding the ‘answer’ that makes your own system work seems near impossible for most people - or seems to be achieved through random acts of trial and error, with fingers firmly crossed. Only a few have said it’s because of a specific thing. The thing I find most odd is why these connectivity issues affect Spotify so much more than any other service.
Anyway, I’ve done all the usual - reinstalled Spotify, made sure no one else is using Spotify on another device, rebooted routers, rebooted Sonos, stripped the Sonos system down to just two speakers to see if there was an issue with hardware or connectivity, but… eventually the issue comes back. I am tempted to try Sonosnet, but resent having to do so because the wifi is pretty good throughout the house, and (from what I understand) I would need to plug one of the Sonos speakers in to the root Linksys node, which is not somewhere I would want a speaker.
My setup is 4 Linksys Velop nodes. 5 Play:1s (four of which are in 2 pairs) and a Play:3. The wifi doesn’t have connectivity issues on any devices, even the Sonos speakers. Spotify plays fine on phones and tablets, just not through Sonos.
It has been working okay today (playing on a standalone Play:1) but since around 4pm UK time has failed to work.
So, I ran a diagnostic (confirmation number: 660019190) and logged in to the forum.
I’m not sure of the etiquette of reaching support, but having come to the end of my ‘good ideas’ I figured I had to try here.
Thanks for any help.
Just got off the phone with Sonos, reporting the same issue you were having too. Solution was to simply power cycle all the Sonos units. So far so good, in terms of this fixing the issue.
Awesome! Going to try now. Thanks NG!
+4
Just got off the phone with Sonos, reporting the same issue you were having too. Solution was to simply power cycle all the Sonos units. So far so good, in terms of this fixing the issue.
Same ‘connection lost to Spotify’ issue. Happening since this morning. Hasn’t worked all day. Sonos works with all other services. Spotify works fine without Sonos. Diagnostics submitted.
245092569
Still nothing..
1548246674
Hopefully, you’ll call them with the number of that diagnostic.
Same ‘connection lost to Spotify’ issue. Happening since this morning. Hasn’t worked all day. Sonos works with all other services. Spotify works fine without Sonos. Diagnostics submitted.
I’m 95% sure that the router that Spotify has told Sonos to point to is a different one then they use for their own app to connect to. Which would explain why their system works on your phone (and AirPlay) but not within the Sonos controller.
For what it’s worth, and it’s unclear from your post, just submitting a diagnostic doesn’t garner a review. You have to either call in, or post the diagnostic number here. It may be valuable to read the Diagnostics - How do they work? thread.
Having the same issue. Spotify working fine with Alexa devices, Tesla, etc.. Sonos working with all services except Spotify.
Since the system is working otherwise, that would suggest an issue on the Spotify side of things, but it may also make sense to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
I should have added that it works fine when I use AirPlay. It’s I my when I use the Sonos app that the connection breaks. But I’ve sent a report.
Since the system is working otherwise, that would suggest an issue on the Spotify side of things, but it may also make sense to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
I’ve been having connection issues with Spotify for the past few days also. All the other services work just fine can’t imagine it’s just my Wi-Fi causing this problem. Spotify is literally the only one that won’t work. I’ve tried removing and re-adding I’ve also rebooted my routers nothing seems to help.
If we are assuming it’s a Sonos issue, and not a Spotify issue, have any of you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Having the exact same issue, did the exact same thing as above user…. i am becoming beyond frustrated with my sonos..
My spotify plays fine with my google speakers at the office. At home spotify plays fine my apple tv but not my sonos. Tried reinstalling the sonos app 3 times , removed the spotify app 3 times .. and still nothing. Keep getting the same error “unable to play, song name, connection to spotify was lost”
Having the same issue here and have tried all the solutions I can find online
what is going on
this makes my Sonos system useless
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