• 16 March 2021
  • 3 replies

Buonasera ho acquistato da poco sistema sonos composto da sonos arc e 2 one sl la soundbar alcune volte emette un fruscio costante quando guardiamo la tv(è collegata tramite presa hdmi arc) da cosa può dipendere da un malfunzionamento della soundbar o una configurazione errata?

Grazie Claudio Cappellini

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3 replies

Buongiorno @Claudio Cappellini,


This is an English-speaking community. Please either rephrase your question in English or you can get in touch with our Italian customer care team.

Good evening, I recently purchased a sonos system consisting of sonos arc and 2 one sl the soundbar sometimes emits a constant rustle when we watch TV (it is connected via hdmi arc socket) what can be caused by a malfunction of the soundbar or an incorrect configuration?Thanks Claudio Cappellini

Apologies for the delay. A constant rustling sound doesn’t sound normal. It could be caused by a loose connection or a bad cable - double check the connection at both ends of the HDMI cable and try a different cable if there’s no difference. If none of that helps, please get in touch with our Italian customer care team.