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Sonos System Constantly Goes Offline


My Sonos system (Sonos 1 and Sonos 2 (with pretty much useless Alexa built in)) is constantly going offline. It is really annoying. My internet is very fast and the computer that I am using is an i7. Any suggestions on how I can at least reduce the frequency of this happening? Thanks.

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Best answer by Airgetlam 12 May 2022, 02:35

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I think there’s some confusion here. What is a Sonos 1 and Sonos 2? Are these speakers?

There’s a great article around here written by one of the members on how to reduce wifi interference and connection issues. 

The speed of your internet is only tangentially important, what is more important is the ability for your Sonos device to be able to reliably and constantly be connected to your router. 

The controller on your i7 is only a remote control that talks to the real application which runs on your speakers, and tells them where to reach out to get the music stream. If the speakers are disconnecting from your router for any reason, then they could lose either the instructions you’re giving them from the i7 or losing the stream they’re told to reach out and get on the internet outside your home. 

Hi Bruce,

 

Thanks for the information. As I am most definitely not a Sonos (or music for that matter) guru by any stretch of the imagination, the information and the link you provided proved very helpful.

 

Regards, 

 

Blush

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