Answered

Sonos starts playing in the middle of the night

  • 7 February 2021
  • 4 replies
  • 1299 views
J

Hi!

As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.

i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?

I unplugged the speaker to make sure it didn’t happen again.

My diagnostic number: 2094442993

 

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Best answer by Corry P 8 February 2021, 11:00

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4 replies

Corry P
Userlevel 7
Badge +18

Hi @JensC

Welcome to the Sonos Community!

As you have no alarms set on Sonos, it seems likely that the Spotify app or a Voice Assistant initiated playback. If this doesn’t help you figure out the problem, I recommend you get in touch with our support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J

Thanks!

No Alexa or similar. Is it possible to establish what initiated the playback through the diagnostic

Corry P
Userlevel 7
Badge +18

Absolutely, but please don’t reboot the speaker or that information will be lost until it happens again.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
controlav
Userlevel 7
Badge +23

98% chance it is Spotify Direct.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
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