Question

sonos play 5 only works with ethernet.

  • 8 November 2020
  • 1 reply
  • 516 views
J

My sonos play 5 only works when connected to the router with Ethernet. When I disconnect the Ethernet cable it stops working. Going through the WiFi set up, it’s not recognising my WiFi password, even though I am inputting it correctly and the Play 1s we have in other rooms work fine. Please help! Thank you. 

 

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1 reply

Paul A
Userlevel 6
Badge +17

Hi @Josie-Josie.

Welcome to the Sonos community and thanks for bringing this to our attention and for submitting a diagnostic.

I would like to share with you the information indicated on the submitted diagnostic. Based on the provided diagnostic your Sonos Play 5 gen 2 indicates a wireless card failure. I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. Please provide the diagnostic number you have noted above to the technical support team. (268663075)

Please let us know if you still have further questions or concerns. We are always here to help out.

Thanks,

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