Hi All, I recently purchased a Sonos Arc and setup was a breeze using Sonos 2. Once setup, I added back my sub and two Play 1s for surround sound. All worked well. Then I thought since I had two Play 3s why not swap them for the Play 1s for better quality surround sound. That worked . All went well until I tried to add back the two Play 1 speakers to the Sonos 2 App. When I try that for either speaker, I get to the point where it appears that the handshake worked where they should be back online but I get a message “Your Play 1 has been added, but may not appear in the System tab. If so unplug the power cord and plug it back in to finish the setup from the system tab”. I tired this numerous times and still the Play 1 are offline; not showing up in the system. I called Sonos and did everything they suggested i.e. Rebooted Modem, rebooted router, hardwired into ethernet cable and still, it does not work. I even tried to get Sonos 1 to connect to these speakers with no success. I then took my old Sonos soundbar and tried to connect it to Sonos 2 and it worked perfectly. One thing I was told by the Sonos support representative was that this is a known issue. However, I could not get an answer to when this issue may be resolved. Just wondering if anyone else had this issue and /or if anyone has any suggestions? Thanks in advance. PS. I am using an iPhone 11 Pro and have submitted numerous Diagnostic reports to Sonos. Thanks
Best answer by Ken_Griffiths
It sounds like a case where you have factory reset your speakers and are having difficulty adding them back to your Sonos Household, rather than adding them as bonded surrounds to your Arc. You need to get them added to the Household first. See below...
To factory reset the speakers you will first need to follow this process (one speaker at a time would be best) - it’s also perhaps best to wire the device to your router:
See this link (if necessary) ... Factory resetting a Sonos product
Once you have the speaker reset with its status LED flashing green you then need to do the following:
- Using your mobile/tablet, ensure that the iOS operating system is not v14.2 as it has issues for accessory setup, so update it to iOS 14.3 ...or use a compatible android device controller instead.
- If using iPhone/iPad with iOS 14.3 then goto the iOS device "settings/WiFi connection” and select the properties of the current WiFi Network connection and switch off its ‘Private Address’ security feature.
Now open the Sonos App to view your speakers and when prompted setup your Sonos One… if no prompt seen, then setup the speaker using ”Settings/System/Add Product” in the controller App.
All being well the speaker will now install. Then repeat the setup for the second speaker.
Once installed go back to the WiFi connection on the iOS device and re-enable “Private Address”.
Remove the play:3 surrounds from the Arc and then add the Sonos One as surrounds in their place and un-cable and put the Sonos One speakers where you want them.
Hope the above suggestion works for you.