Sonos Move, new last Christmas, has always been a problem: When initially set up, would be visible to some android controllers but not others. Even when all are connected to same wifi network and/or same wifi network AP/ssid.
ONLY the Desktop app tells me to register the product. Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’. This is very frustrating when you forget you have to register the Move on the desktop PC.
On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to. On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers.
NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info shows it as an installed device.
Best answer by Airgetlam
I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7.